Client Onboarding & – Team Lead @ MarketAxess

Operations & Logistics (3)
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Operations & Logistics (3)

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About Us

MarketAxess is on a journey to digitally transform one of the world’s largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one’s ever done this before. But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we’re going. How we get there is up to us. Join us and help Take Us There.

The Role

MarketAxess has continued to grow its global business and presence both organically and via acquisitions, for which Operations as a function is an important partner. The Client Onboarding function plays a critical role in protecting the firm against money laundering and other associated risks, whilst also forming a key part of the initial client experience of MarketAxess. With increased scrutiny from Regulators with respect to the effectiveness of control frameworks and Senior Managers oversight responsibilities, there is a requirement to maintain a robust control framework and attain the highest standards of risk management and record keeping. The successful candidate will join the Onboarding Team and be responsible for the day-to-day execution of procedures to ensure accurate and thorough application of internal AML policy, as well as project work, remediation exercises and issue resolution. The candidate will be expected to demonstrate sound ability to prioritise and multitask in a fast-paced & agile environment.

How You’ll Help Take Us There

Active team leadership and participation in the AML/KYC onboarding process across all MarketAxess business lines and product types
Identifying and investigating potential ‘red flags’ in the onboarding process and escalating to management and/or Compliance where applicable
Contributing to the on-going evolution and enhancement of the Onboarding process/function in partnership with key internal stakeholders
Leading project-based work, as required, from concept through to implementation; periodically updating the Onboarding manager and relevant stakeholders on progress
Producing, maintaining and distributing management information internally
Making updates to procedural documentation and internal user guides to maintain accuracy and ensure consistency of application
Prioritise, review and escalate outstanding issues / control weaknesses and log them accordingly in a timely manner
Develop strong relationships with a variety of internal teams and key stakeholders, including Client Services, Sales Teams, Compliance and Business Management
Actively participate in RCSA reviews for the Controls/Onboarding team, ensuring adjustments in risk ratings and controls are captured and raised appropriately

What We’re Looking For

4+ years' experience within an onboarding function in Financial Services including execution of AML/KYC control processes
Knowledge of the UK and/or EU regulatory landscape and standards applied locally and globally with regard to AML/KYC and MiFID II – additional qualifications (e.g. CAMS) an advantage
Experience of leadership through project work or ownership of group tasks, including influencing key stakeholders to achieve positive results
Experience of developing meaningful MIS / KPI’s to illustrate key risks and the health of the business/function
Track record of introducing new ideas and helping to drive change
Self-starter and tenacious
Excellent communication skills with the ability to articulate messages concisely to management and clients
Excellent analytical skills and critical thinking abilities, proven ability to prioritise projects, innovative thinking, and a client-focused approach
Ability to work both independently and as a team member
Strong eye for detail and an ability to remain calm under pressure
Excellent interpersonal skills, with the ability to influence internal stakeholders at different levels of seniority
English a prerequisite with additional foreign languages an advantage

What You Can Expect from Us

Central Location: based at our city offices near St Paul's.
Free Food: We provide lunch each day of the week when the employee attends the office via our vendor Feedr as well as breakfast cereals, office snacks and drinks from our free vending machines
Paid Time Off: 25 days annual leave entitlement plus 2 charity days
Reward for your service: We offer a two-week bonus holiday after completing each 5 years of service
Core benefits: Besides competitive standard benefits package we offer private medical (PMI) for family, Cash Plan, health screenings, dental cover, 6X life assurance, critical illness cover, income protection, pension, car leasing (Tusker electronic cars), reimbursement for wellness stipend, interest free season ticket loan and a “Share Incentive” plan
Tuition Assistance and Professional Training: Benefit from on-demand learning, boot camps, and opportunities to attend conferences

Collaboration and innovation are integral to our success – it's how we got to where we are and how we’ll maintain and grow our competitive advantage. We believe this best happens in an office environment. Employees in Operations work in the office 3 or more days a week. This approach still allows for flexibility depending on the business function you work within but also helps us maintain a collaborative office environment long-term.

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Client Onboarding & – Team Lead

MarketAxess

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