Full-Time
Customer Success Manager
Posted on 3/24/2023
AI-powered platform for personalized business communication
Compensation Overview
$5 - $101
Junior, Mid
Dorchester, Boston, MA, USA
- 2-3 years of customer facing experience in an implementation or customer success role, preferably in a software or Sales/Marketing environment
- Familiarity partnering with Marketing and Sales Leaders to drive adoption
- Energetic and concise phone skills, excellent listening skills, strong writing skills
- Ability to multitask and work independently, comfortable working in a fast-paced environment and produce outstanding work for Customers
- Experience in fast paced and high growth companies
- Familiarity with managing high volumes of customers
- Tech savvy and eagerness to learn new technology and practices
- Attend comprehensive organization training and learn the Drift story, how we work and our goals for the future
- Experience an in-depth product training, including learning how to use the product for your own business
- Have 1:1 meetings with your direct manager and meet with other key players
- Shadow colleagues, learn best practices for what make Drift Customers successful
- Deliver customer on-boarding calls and build strategic business plans for customers
- Be fully responsible for your very own portfolio of customers and running calls independently!
- Continue to master your knowledge of Drift product and have a deep understanding of the industry
- Fully understand our internal ecosystem and be able to collaborate cross-functionally to provide the best in class sales process
- Continue to learn and apply the Conversational Marketing and Sales Blueprint with customers
- Work with your customers daily, delivering value and helping them achieve their goals
- Deliver Strategic Business Reviews to customers
- Partner with Account Managers to identify growth opportunities for customers
- Continue learning about the ever-changing industry
- Should be achieving your Net Retention and Customer Health targets
- Martech experience is a plus; experience with tools such as marketo, hubspot, salesforce is a plus
Drift excels in its ability to provide businesses with a comprehensive platform that integrates chat, email, and video, all powered by AI, to create personalized customer experiences at every stage of the buying journey. The company's competitive edge lies in its unique offerings such as AI-Powered Chatbots, Intel & Audiences for targeted website experiences, and Bionic Chatbots for personalized playbooks, which help businesses increase their quality pipeline, revenue, and customer retention. As one of the few unicorns led by Latino founders, Drift also stands out for its commitment to building an equitable, enduring company that is transforming the B2B buying experience.
Company Stage
Acquired
Total Funding
$1.1B
Headquarters
Boston, Massachusetts
Founded
2015
6 month growth
↓ -30%1 year growth
↓ -28%2 year growth
↓ -40%Benefits
Unlimited paid time off
Primary & secondary caregiver leave
Month-long sabbatical after 5 years
Generous home office stipend
Comprehensive health insurance package