Full-Time

IT Support Specialist

Confirmed live in the last 24 hours

One Brief

One Brief

51-200 employees

Planning software for military organizations

Enterprise Software
Defense

Junior

No H1B Sponsorship

Remote in USA

US Citizenship Required

Category
Customer Success & Support
IT Support
IT & Security
Requirements
  • Minimum of 1 year of IT work experience in a help desk or IT support role in startup environment.
  • Strong knowledge of computer systems, networks, and commonly used software.
  • Excellent communication skills.
  • US Citizenship
  • Ability to travel up to 10% of the time.
  • 2 years of IT work experience in a help desk or IT support role.
  • Experience in a system administration role.
  • Degree in computer science or an IT certification from a recognized organization such as CompTIA A+.
  • Experience with macOS, Windows, Google Workspace, Slack, and other SaaS tools.
Responsibilities
  • Serve as the first point of contact for users seeking technical assistance.
  • Liaise with internal users and external vendors to resolve technical issues.
  • Onboarding and off-bording of employees including new user training.
  • System maintenance of our various SaaS platforms.
  • Manage company assets both physical and digital, including laptops.
  • Manage access to various IT systems and applications.
  • Provide tier 1, 2, and 3 IT support, and conduct root cause analysis when necessary.
  • Codifying adhoc IT process and writing supporting documentation.
  • Adhere to and enforce company policies regarding cyber security.
  • Conduct regular system audits and preventive maintenance.

Onebrief provides software that enhances the efficiency and collaboration of planning processes specifically for military and defense organizations. The software simplifies complex plans into reusable cards, allowing for real-time updates and changes, which speeds up the planning process and improves collaboration among users. It is designed for commanders, staff officers, NCOs, and allies, enabling them to react quickly to changes and reducing the time spent on traditional planning tasks like building slides. Unlike its competitors, Onebrief focuses on the unique needs of the defense sector and operates on a software as a service (SaaS) model, generating revenue through subscription fees. The goal of Onebrief is to streamline planning processes in the defense industry, making them faster and more efficient.

Company Stage

Debt Financing

Total Funding

$21M

Headquarters

Honolulu, Hawaii

Founded

2019

Growth & Insights
Headcount

6 month growth

33%

1 year growth

147%

2 year growth

466%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for cloud-based tools in defense due to remote work trends.
  • Growing interest in AI-driven decision-making aligns with Onebrief's focus.
  • NATO's defense budget expansion could boost spending on innovative planning tools.

What critics are saying

  • Increased competition from startups offering similar collaborative planning tools.
  • Reliance on venture capital funding may pressure rapid growth over sustainability.
  • Potential cybersecurity vulnerabilities could expose sensitive military data.

What makes One Brief unique

  • Onebrief offers a unique cloud-based platform for military workflows and collaboration.
  • The platform simplifies complex plans into reusable cards for real-time updates.
  • Developed by veteran planners, it enhances military decision-making efficiency.

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