IT Support Specialist

About us

Onebrief is building the future of military decisions. Our product is built for operational planning across the US and our allies and is currently in broad use at 8 of the largest military headquarters in the world. 3 of the 4 biggest operational plans in the US are currently built with Onebrief.

We’ve raised $53M in Venture Capital from top tier venture investors, including Human Capital, Caffeinated Capital, and Y Combinator. We are currently a Series B company and aspire to IPO in a few years.

We’re a rapidly growing team of over 100. We’re spread worldwide, across Hawaii, the continental US, the UK, Germany, and Italy. This year, we plan to build a presence in Australia, Japan, and the Middle East.

Users love our product. They make statements like, “I will never plan again without Onebrief.” We grew usage 4x in 3 months. Last year, we achieved 100% gross retention and 158% net retention. Last year, our revenue grew 4x and reached double-digit millions. We anticipate similarly rapid growth this year.

Onebrief will become the single collaborative planning solution – from the Battalion level up to the Joint Staff, for the US and our allies around the world.

What you will achieve

As an IT Support Specialist, you will be a crucial member of our IT department, providing technical support and assistance to ensure smooth and efficient IT operations. You will be responsible for troubleshooting hardware, software, conducting system maintenance, managing IT equipment, and assisting users with IT issues. The ideal candidate is someone experienced with IT help desk or system administration with excellent communications, and a strong desire to learn.

You’ll report to Tom Hastings, our Director of Infrastructure.

Responsibilities

• Serve as the first point of contact for users seeking technical assistance.

• Liaise with internal users and external vendors to resolve technical issues.

• Onboarding and off-bording of employees including new user training.

• System maintenance of our various SaaS platforms.

• Manage company assets both physical and digital, including laptops.

• Manage access to various IT systems and applications.

• Provide tier 1, 2, and 3 IT support, and conduct root cause analysis when necessary.

• Codifying adhoc IT process and writing supporting documentation.

• Adhere to and enforce company policies regarding cyber security.

• Conduct regular system audits and preventive maintenance.

Qualifications

Required:

• Minimum of 1 year of IT work experience in a help desk or IT support role in startup environment.

• Strong knowledge of computer systems, networks, and commonly used software.

• Excellent communication skills.

• US Citizenship

• Ability to travel up to 10% of the time.

Nice to haves:

• 2 years of IT work experience in a help desk or IT support role.

• Experience in a system administration role.

• Degree in computer science or an IT certification from a recognized organization such as CompTIA A+.

• Experience with macOS, Windows, Google Workspace, Slack, and other SaaS tools.

• U.S. citizenship required