Full-Time

IT Support Specialist

Posted on 11/25/2024

One Brief

One Brief

51-200 employees

Planning software for military organizations

Enterprise Software
Defense

Entry, Junior

No H1B Sponsorship

Remote in USA

US Citizenship Required

Category
Customer Success & Support
IT Support
IT & Security
Requirements
  • Minimum of 1 year of IT work experience in a help desk or IT support role in startup environment.
  • Strong knowledge of computer systems, networks, and commonly used software.
  • Excellent communication skills.
  • US Citizenship
  • Ability to travel up to 10% of the time.
  • Degree in computer science or an IT certification from a recognized organization such as CompTIA A+.
  • 2 years of IT work experience in a help desk or IT support role.
  • Experience in a system administration role.
  • Experience with macOS, Windows, Google Workspace, Slack, and other SaaS tools.
Responsibilities
  • Serve as the first point of contact for users seeking technical assistance.
  • Liaise with internal users and external vendors to resolve technical issues.
  • Onboarding and off-bording of employees including new user training.
  • System maintenance of our various SaaS platforms.
  • Manage company assets both physical and digital, including laptops.
  • Manage access to various IT systems and applications.
  • Provide tier 1, 2, and 3 IT support, and conduct root cause analysis when necessary.
  • Codifying adhoc IT process and writing supporting documentation.
  • Adhere to and enforce company policies regarding cyber security.
  • Conduct regular system audits and preventive maintenance.

Onebrief provides a software solution aimed at improving the planning processes for military and defense organizations. The software simplifies complex plans into reusable cards, allowing for real-time updates and changes, which enhances collaboration and speeds up decision-making. It is tailored for use by commanders, staff officers, and NCOs, helping them respond quickly to changes and reducing the time spent on planning tasks like building slides. Unlike many competitors, Onebrief focuses specifically on the defense sector and operates on a subscription-based model, offering its software as a service (SaaS). The goal of Onebrief is to streamline planning processes, making them more efficient and collaborative for its users.

Company Stage

Series B

Total Funding

$21M

Headquarters

Honolulu, Hawaii

Founded

2019

Growth & Insights
Headcount

6 month growth

50%

1 year growth

153%

2 year growth

466%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $18 million in new debt financing will enable Onebrief to aggressively expand and accelerate product development, potentially leading to significant market penetration.
  • Onebrief's SaaS model ensures a steady revenue stream, allowing for continuous innovation and improvement of its platform.
  • The company's focus on reducing planning time and increasing efficiency can lead to high user satisfaction and retention among military and defense clients.

What critics are saying

  • Operating in the niche defense technology market means Onebrief faces limited market size and high dependency on government contracts.
  • The reliance on continuous updates and real-time collaboration may pose technical challenges that could impact user experience if not managed properly.

What makes One Brief unique

  • Onebrief's unique approach of simplifying complex plans into reusable cards offers a distinct advantage in the defense sector, where rapid and efficient planning is crucial.
  • The company's focus on real-time updates and collaboration specifically tailored for military and defense organizations sets it apart from more generic planning tools.
  • Backed by Y Combinator, Onebrief benefits from a strong network and validation, enhancing its credibility and growth potential.

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