Who We Are
Each year, 2 billion people across the world are limited by physical pain. By helping people live without pain, they are free to do the things they love most with the people they love—and never miss a moment. This is what we do. We create and design new technologies to solve one of the biggest problems in healthcare: taking care of our Physical Health. Sword Health is the world’s fastest growing digital musculoskeletal (MSK) care provider on a bold mission to free two billion people from acute, chronic, and post-surgical physical pain . Our customers include some of the most progressive Fortune 100 and 500 companies, as well as over 160+ other established businesses across the world.
The Sword program allows members to complete a personalized physical therapy program from the comfort of home, with continued support and supervision from one of our talented Sword specialists. Sword’s personalized care is more effective than traditional standards of care, and has proven to deliver best-in-class clinical results. Since breaking into the market less than two years ago, Sword has worked with insurers, health systems, and employers in the U.S., Canada, Europe, and Australia to make high quality musculoskeletal care accessible to everyone.
This is an opportunity to join Sword during a time of hyper growth and expansion. After our recent $2bn valuation, we’re excited to continue accelerating our impact by scaling with high caliber people with passion, commitment and energy to create and deliver technologies, services and products that drive human progress forward.
We welcome you to join our mission, to make a difference on a grand scale and play a pivotal role with a global team at Sword– working alongside great people pioneering novel products and cutting edge technologies.
WHO WE ARE
Each year, 2 billion people across the world are limited by physical pain. By helping people live without pain, they are free to do the things they love most with the people they love—and never miss a moment. This is what we do. We create and design new technologies to solve one of the biggest problems in healthcare: taking care of our Physical Health. SWORD Health (“SWORD”) is the world’s fastest growing digital musculoskeletal (MSK) care provider on a bold mission to free two billion people from acute, chronic, and post-surgical physical pain . Our customers include some of the most progressive Fortune 100 and 500 companies, as well as over 160+ other established businesses across the world.
The SWORD program allows members to complete a personalized physical therapy program from the comfort of home, with continued support and supervision from one of our talented SWORD specialists. SWORD’s personalized care is more effective than traditional standards of care, and has proven to deliver best-in-class clinical results. Since breaking into the market less than two years ago , SWORD has worked with insurers, health systems, and employers in the U.S., Canada, Europe, and Australia to make high quality musculoskeletal care accessible to everyone.
This is an opportunity to join SWORD during a time of hyper growth and expansion. After our recent $2bn valuation, we’re excited to continue accelerating our impact by scaling with high caliber people with passion, commitment and energy to create and deliver technologies, services and products that drive human progress forward.
We welcome you to join our mission, to make a difference on a grand scale and play a pivotal role with a global team at SWORD– working alongside great people pioneering novel products and cutting edge technologies.
What You’ll Do:
• Coach, mentor, and develop employees, including overseeing new employee onboarding and providing career development planning and opportunities
• Foster a spirit of teamwork and unity among department members
• Model an efficient operational process that can support and scale a large number of small customers at once
• Lead employees to meet the organization’s expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Manage the end-to-end client lifecycle for a growing list of enterprise customers — drive onboarding, employee engagement, and the demonstration of value
• Build trusted & strategic relationships with our customers — understand their needs / objectives and drive SWORD’s clinical and economic outcomes to exceed them
• Define and implement strong processes to encourage efficiency and best-in-class practices
• Monitor performance and deliver quantifiable & qualitative insights to customers — prove SWORD’s impact via reporting, regular meetings, and quarterly business reviews
• Monitor the performance of the team reporting to you and ensure growth throughout their career
• Develop client account plans at a client level and sub-department level — estimate total opportunity, define key goals/milestones, and recommend investments needed to succeed
• Advocate for the needs of our customers and team members internally
About You:
• Passionate about bringing world-class healthcare to those who need it
• 10+ years of experience in small market customer success / account management roles, ideally in the digital health or benefits space with implementation experience
• 3+ years of managing highly strategic teams
• Experience in guiding, creating and growing career path opportunities for employees and team
• Experience building relationships with team members, customer stakeholders, c-level executives, and third-party organizations
• Ability to create, implement and train around efficient processes and procedures
• Strong growth mindset and ability to influence via analytical and story-telling skills
• Strong project management skills, ability to manage multiple customers, manage people and projects simultaneously, keeping stakeholders aligned on key deliverables and timing
• No ego, highly collaborative, goal-oriented and confident; comfortable working in ambiguity and generally being adaptable
US Sword Benefits and Perks:
Comprehensive health, dental and vision insurance
Equity Shares
401(k)
Unlimited Vacation
Paid Holidays
Flexible working hours
Work from home
Parental leave
Free Digital Therapist for your family
Portugal - Sword Benefits and Perks:
Health, dental and vision Insurance
Meal Allowance
Equity Shares
Phone Stipend
Flexible working hours
Work from home
Unlimited Vacation
Free Digital Therapist for your family
Snacks and Beverages
English Class
We are proud to be an Equal Employment Opportunity employer. We champion diversity and are committed to building a team that represents a variety of backgrounds, perspectives and skills. At SWORD, we believe that diversity and inclusion among our applicants and teammates is critical to our success as a global company. The more inclusive we are, the better our work will be.
