Implementation Manager
Updated on 5/24/2023
Experience Level
Desired Skills
  • 5+ years in Marketing B2B industry or similar background as a consultant
  • Experience working in implementation or Onboarding for a deeply technical product and for a start up (less than 100 employees)
  • Proven track record or leading cross-functional transformative projects and successfully coaching other team members on these initiatives
  • Proven track record of consistently exceeding goals and expectations (NRR, renewals or other...)
  • Strong understanding of Marketing, demand-gen and CRM technologies in B2B SaaS
  • Strong domain expertise in Marketing and Sales operations
  • Turn a success plan into an action plan
  • Establish and maintain the onboarding timeline and plan may it be 90 or 7 days
  • Keep stakeholders apprised of stats and next steps throughout implementation
  • Escalate when projects at risk are detected / when projects are going off-track
  • Break up projects into milestones, digestible tasks, and keep track of those deliverables
  • Configure the platform to deliver value according to the plan
  • Ensure that updates, knowledge, and escalations are shared with the overall account pod. CSM, TPM, SA
  • Use resources across MadKudu and its collective braintrust to help you solve customers problems, without necessarily solving them yourself
  • Listen to customers and communicate feedback to the Product team
  • Help identify projects that could potentially serve as workarounds to any shortcomings and help the Advisory team formulate technical solutions to those problems

11-50 employees

Predictive lead scoring & monetization company
Company Overview
MadKudu is on a mission to help marketing & sales teams at B2B companies make the best decisions at every phase of the customer journey. MadKudu handles smart forms that dynamically re-route high-potential leads to a 'fast lane,' real-time lead scoring to help prioritize the 20% of leads that generate 80% of revenue, and topical enrichment for outbound teams so they can focus on what they do best: helping companies who need their product get it faster.
  • 🏥 Medical Coverage
  • 📈 Equity
  • 📖 Learning
  • 🌱 Free X, Y, Z
Company Core Values
  • Be Madly Resilient
  • Be A Life Learner
  • Be Authentic To Yourself And Others
  • Obsess With Customer-Value