Full-Time

Support Engineer

Confirmed live in the last 24 hours

Overjet

Overjet

201-500 employees

AI solutions for dental care efficiency

AI & Machine Learning
Healthcare

Mid

Palo Alto, CA, USA + 2 more

More locations: Boston, MA, USA | New York, NY, USA

Hybrid workplace requiring in-office presence on Tuesdays and Wednesdays.

Category
Customer Support
Customer Success & Support
Requirements
  • Excellent academic background in Computer Science or other related field
  • 3-5 years of experience of Software Engineering experience
  • 3+ years of SaaS experience
  • Experience with customer support
  • Experience with Dental Practice Management Systems and Imaging Systems (nice to have)
  • Excellent customer-facing communication skills
  • Excellent verbal and written communication in English is required
  • Ability to thrive in a fast-paced, technical, and mission-focused environment
Responsibilities
  • Provide support to live customers via email, phone and meetings as required
  • Utilize a combination of cloud based and open source tools and frameworks to solve complex data problems
  • Write efficient and scalable code, ensuring code quality and adherence to best practices
  • Troubleshoot and resolve software defects and performance issues
  • Work cross-functionally with product, engineering, clinical and customer success teams to streamline the support processes for our IRIS customers
  • Ability to be "on-call" on non-working hours periodically, as needed and planned for by the team

Overjet.ai focuses on enhancing oral health through artificial intelligence solutions tailored for the dental industry. The company offers two main products: the Clinical Intelligence Platform and the Claim Intelligence Platform. The Clinical Intelligence Platform assists dental providers by integrating AI insights from dental radiographs with patient and treatment data, which helps improve clinical performance and patient outcomes. Meanwhile, the Claim Intelligence Platform aids insurance companies by analyzing radiographic claims to streamline the claims review process, allowing for quicker approvals and enabling examiners to concentrate on more complex claims. Overjet.ai distinguishes itself from competitors by specifically targeting the dental sector and providing tailored solutions that enhance both clinical care and administrative efficiency. The company's goal is to create a future where dental care is more precise, efficient, and centered around patient needs.

Company Stage

Series C

Total Funding

$127M

Headquarters

Cambridge, Massachusetts

Founded

2018

Growth & Insights
Headcount

6 month growth

10%

1 year growth

21%

2 year growth

70%
Simplify Jobs

Simplify's Take

What believers are saying

  • Overjet's recent $53.2M Series C funding supports further AI platform development.
  • The launch of Overjet for Kids sets a new standard in pediatric dental care.
  • AI integration with teledentistry expands Overjet's market reach and service offerings.

What critics are saying

  • Emerging dental AI startups could threaten Overjet's market share.
  • Rapid AI advancements may render Overjet's current offerings obsolete without innovation.
  • Data privacy regulations like GDPR and HIPAA could impact Overjet's operations.

What makes Overjet unique

  • Overjet is the first FDA-cleared AI technology for dental pathologies detection.
  • The company offers specialized platforms for both dental providers and insurance payers.
  • Overjet's AI enhances clinical care and administrative efficiency in the dental sector.

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