Full-Time
Senior Customer Support Engineer
Posted on 11/23/2025
PerkinElmer
5,001-10,000 employees
Analytical instruments and software for health
No salary listed
Catania, Metropolitan city of Catania, Italy
Hybrid
 Customer Experience & Support (2) |
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- Bachelor’s degree in Chemistry, Physics, Electronics, or equivalent technical experience
- Minimum 3–5 years of experience in technical support, field service, or lab instrumentation
- Strong problem-solving mindset and autonomy in field operations
- Solid communication skills and customer-facing attitude
- Professional level of English (written and spoken)
- Willingness to travel frequently across Sicily and Calabria
- Perform on-site installation, maintenance, qualification, and repair of laboratory instrumentation
- Diagnose and resolve hardware/software issues, ensuring timely and effective support
- Conduct software and firmware updates maintaining thorough documentation of all interventions
- Deliver hands-on training to users and ensure they can operate systems confidently
- Act as a trusted technical partner to customers, ensuring their satisfaction and system performance
- Maintain clear and regular communication, offering guidance and updates throughout service engagements
- Work closely with internal teams and vendors to solve complex technical issues and align on customer needs
- Support the launch of new instruments and services, ensuring successful adoption in the field
- Collaborate with the sales team to identify opportunities for upgrades, consumables, or additional services
- Represent PerkinElmer’s quality standards and service excellence in every customer interaction
- Engage in ongoing training and certification programs to deepen your product knowledge
- Stay updated on the latest technologies and best practices in instrumentation and laboratory support
- Experience with AA, ICP-OES, ICP-MS or similar analytical instruments is highly valued
- Previous work in laboratory settings (pharma, academia, clinical, research) is a strong plus
- Computer proficiency familiarity with CRM (e.g. ServiceMax) systems is a plus
PerkinElmer provides analytical instruments, software, and services for the life sciences, diagnostics, and environmental health markets. Customers use these tools to collect and analyze data through a combination of hardware, consumable supplies, and software licensing. Unlike many competitors, the company integrates a global service network with a focus on sustainability by designing products that reduce waste and energy consumption. Its goal is to improve human and environmental health by helping laboratories and industrial companies achieve more efficient and accurate scientific results.
Company Size
5,001-10,000
Company Stage
Acquired
Total Funding
$2.5B
Headquarters
Shelton, Connecticut
Founded
1937
Simplify's Take
What believers are saying
- Project Farma and Covaris acquisitions expand biopharma services and sample preparation capabilities.
- LABWORKS LIMS 6.1 zero-footprint web client improves laboratory informatics accessibility and deployment.
- Middle East expansion via Emphor DLAS partnership introduces solutions to UAE and Qatar.
What critics are saying
- Shelton facility closure and 68 layoffs risk supply chain disruption for consumables.
- New Mountain Capital's 5-7 year exit window pressures EBITDA targets, threatening R&D investment.
- Thermo Fisher and Agilent's integrated ecosystems outpace PerkinElmer's narrower analytical platform scope.
What makes PerkinElmer unique
- OneSource platform consolidates instruments, consumables, and lab services into unified offering.
- 90-year heritage and global presence across 150 countries in analytical solutions.
- New CEO Stubblefield brings 30+ years life sciences experience from Avantor leadership.
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Benefits
Remote Work Options
Company News
Perten, a PerkinElmer company specialising in food quality control solutions, has opened a Process NIR Center of Excellence at its Stockholm headquarters. The facility is designed to help food manufacturers adopt near-infrared technology for real-time process monitoring and quality control. The centre offers live demonstrations of Perten's benchtop, in-line and on-line NIR analysers using real samples, helping customers transition from traditional laboratory testing to continuous measurement. The facility supports collaborative development across various food sectors, including grains, cereals, dairy processing, snack foods and edible oils. Managing Director Paul Morrison said the centre enables customers to achieve tighter process control, reduced waste and improved margins. The facility complements Perten's global network of technical support and maintains an extensive library of validated calibrations for faster deployment.
Analytical equipment maker PerkinElmer is closing its Bridgeport Avenue factory in Shelton and laying off 68 people in the process, company officials informed representatives of the Connecticut Department of Labor on Tuesday.
PerkinElmer, a global leader in analytical solutions and specialized services for (bio)pharma, applied and food markets, today announced the acquisiti
PerkinElmer acquires Project Farma, expanding its OneSource professional services offering for the life sciences industry.
When Max Krakowiak was promoted to CFO of PerkinElmer in September 2022, the company was a mere eight months away from a divestiture of its oldest business and a rebranding of its other, more growth-oriented divisions.