IT Operations Engineer
End User Computing
Posted on 7/25/2023

1,001-5,000 employees

Global asset management firm investing in diverse strategies.
Company Overview
Point72 Asset Management, under the leadership of Steven Cohen, is a global investment firm that values entrepreneurial thinking and continuous adaptation, fostering a culture where ideas are welcomed from all levels within the organization. The firm's competitive advantage lies in its commitment to superior risk-adjusted returns and high ethical standards, backed by over a quarter-century of investing experience. Point72's industry leadership is evident in its strategic use of data to shape decision-making and its dedication to developing its talent, positioning it as a promising workplace for those seeking to shape the future of finance.
Quantitative Finance
Venture Capital

Company Stage


Total Funding





Stamford, Connecticut

Growth & Insights

6 month growth


1 year growth


2 year growth

Chicago, IL, USA
Experience Level
Desired Skills
Customer Service
IT & Security
  • Provide hands on technical support and insightful advice to clients and help manage expectations to enhance the overall technology experience
  • Focus on providing clients with best-in-class support experiences while prioritizing your workload
  • Quickly diagnose and resolve technology issues; acknowledge and address all client queries, requirements, and needs with patience and empathy
  • Provide guidance and training to clients on current technology and corporate policies
  • Train clients on new technologies and processes to enhance technology adoption
  • Promote client empowerment through the use self-service portals
  • Establish and maintain service level relationships with local and off-site technology service providers
  • Develop written project plans to manage small and large-scale projects
  • Be available to provide rotational, 24x7 on-call support
  • Be flexible and available for domestic and international travel
  • Minimum 4 years of experience in client service, desktop support, or technical support role
  • Bachelor's degree from an accredited institution with a concentration in Technology, Computer Science, or related discipline
  • Previous experience supporting investment professionals in the financial industry
  • Knowledge of market data and electronic trading platforms such as Bloomberg, Neovest, etc
  • Scripting and automation using tools such as PowerShell, Splunk, etc
  • Ability to troubleshoot and remediate complex issues across the entire firm, provide Root Cause Analyses (RCA), and make recommendations to mitigate future risk
  • Ability to provide best in class customer service and technology support
  • Ability to identify issues that need urgent attention, depending on your knowledge of the business impact of the issue
  • Ability to maintain composure and focus in a fast paced, high-pressure environment
  • Fully-paid health care benefits
  • Generous parental and family leave policies
  • Volunteer opportunities
  • Support for employee-led affinity groups representing women, people of color and the LGBT+ community
  • Mental and physical wellness programs