LifeWorks Wellness Center is seeking a friendly, driven, and highly organized New Patient Call Appointment Setter to serve as the first point of contact for prospective patients. In this role, you'll reach out to warm leads who have already expressed interest in learning more about LifeWorks Wellness Center, build rapport, and connect qualified prospects with a New Patient Scheduler for a more in-depth conversation.

This is a phone-focused position ideal for someone who enjoys engaging with people, thrives on hitting goals, and wants to be part of a fast-paced, patient-centered team.

Who we are:
LifeWorks Wellness Center is the largest integrative medicine practice in the US, as well as Florida's leading natural health clinic. We are proud to provide patients with alternative medical doctors that treat a wide range of chronic health conditions, naturally. People travel from all over the world to see our doctors and receive our lifesaving holistic treatment programs.

Key Responsibilities

Contact warm leads through outbound phone calls in a timely and professional manner
Build rapport and create a positive first impression of the clinic
Conduct a brief qualification screening using established guidelines
Identify whether the prospect meets the basic criteria for moving forward
Transfer qualified callers directly to an available New Patient Scheduler whenever possible
Schedule a callback appointment with a New Patient Scheduler when an immediate transfer is not available
Accurately document all conversations and outcomes in the CRM
Follow established scripts while maintaining a natural, conversational approach
Meet daily, weekly, and monthly activity and appointment-setting goals
Maintain confidentiality and comply with HIPAA and company policies
Work closely with the sales team to ensure a seamless handoff of qualified prospects

Qualifications

High school diploma or equivalent
Previous experience in customer service, call center, appointment setting, inside sales, or telemarketing preferred
Excellent verbal communication and active listening skills
Friendly, confident, and professional phone presence
Comfortable making a high volume of outbound calls
Strong organizational and time management skills
Basic computer proficiency and experience using CRM software preferred
Ability to follow scripts while adapting to each conversation

Desired Skills

Positive attitude and resilient mindset
Strong relationship-building skills
Comfortable handling objections
Self-motivated with the ability to work independently
Goal-oriented and motivated by performance metrics
Ability to multitask while documenting calls accurately

Language Skills
Must speak, read, write, and type English. Must have superior communication skills.

Physical Demands of Position:
While performing the duties of this job, the employee must be able to:

Sit, type, and speak on the phone for extended periods (up to 8 hours)
Climb stairs and move between buildings on campus
Work in a shared office environment

Compensation: $20-$21 per hour
Hours:
• Full-time, minimum of 37.5 hours per week
• Monday through Friday
Benefits:

Employer sponsored Health, dental and vision insurance
Health savings account
Employee discount
Paid Time Off
Holiday Pay

LifeWorks Wellness Center (LWC) is an equal employment opportunity employer. All individuals seeking employment are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, pregnancy status, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. Additionally, LWC will provide all reasonable accommodations for qualified individuals with known disabilities, unless doing so would result in undue hardship to the company.

Appointment Setter

LifeWorks Wellness Center

Compensation Overview