At Armanino, you determine your career path. This means it’s possible to pursue challenges you are passionate about, in industries you care about.
Armanino is proud to be Among the top 20 Largest Firms in the Nation and one of the Best Places to Work. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino, we know you don’t check-out of life when you check-in at work. That’s why we’ve created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas.
Armanino, one of Microsoft’s largest Inner Circle Partners, is looking to add a Managed Services Lead to our team. In this role you will be trusted advisor to our clients, provide world-class support, recommendations to clients for process improvement to maximize their ERP investment, as well as a coach and mentor junior team members as we take part in unprecedented organizational growth.
The Managed Services team is in growth mode, based on the immense success of our firm. We are rapidly growing towards $1B revenue and beyond. This brings fast pace and excitement to every day, and an abundance of leadership and learning opportunities. If you want to take part in our growth, develop, and work with our industry leaders and cutting-edge technologies, this is the opportunity for you!
Job Responsibilities
Engage with clients as their Managed Services Lead (MSL)
Act as their “single point of contact”, leading the proactive and strategic discussions regarding evolution of their system
Coordinate issue resolution, enhancement requests, training, system checks and updates
Accountable for managing the profitability of the relationship
Contribute to the growth and efficiency of the Managed Services team
Mentor Jr. Consultants
Participate in internal initiatives related to improving our systems, metrics, and processes
Participate in formal and informal knowledge sharing sessions
Hands-on support and system enhancement
Analyze and document system and business requirements
Creating design documents for new enhancement requests
Setup system and configure according to customer requirements
Develop test scripts and for customers testing phase
Make recommendation for new processes and procedures
Testing and documenting resolution
Requirements
Bachelor’s degree, preferably in Business, IT or equivalent work experience
Minimum of 5 years of experience managing a large client portfolio, demonstrating the ability to deliver consistent support, meet diverse client needs, and maintain strong relationships across multiple accounts
Ability to travel to client sites 50% of the time
“Armanino” is the brand name under which Armanino LLP, Armanino CPA LLP, and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards. Armanino LLP and Armanino CPA LLP are licensed independent CPA firms that provide attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services. Armanino Advisory LLC and its subsidiary entities are not licensed CPA firms.
Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Armanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino’s employees to perform their job duties may result in discipline up to and including discharge.
Armanino does not accept unsolicited candidates, referrals, or resumes from any staffing agency, recruiting service, sourcing entity, or third-party paid service at any time. Any referrals, resumes, or candidates submitted to Armanino or any employee or owner of Armanino without a pre-existing agreement signed by both parties covering the submission will be considered the property of Armanino and not subject to any fees or charges. For existing agreements, a role must be approved and open to external search; otherwise, unsolicited and unapproved submittals and referrals will be considered Armanino property and free of fees. In addition, Talent Acquisition is the sole point of contact, and contacting others in our organization without Talent Acquisition’s knowledge will result in termination of contract.
Armanino has a robust offering of benefits, including:
• Medical, dental, vision
• Generous PTO plan and paid sick time
• Flexible work arrangements
• 401K with Profit Sharing
• Wellness program
• Generous parental leave
• 11 paid holidays
For positions based in San Francisco, consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.
For Individuals who would be working within the City of Los Angeles, Armanino will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
To view our Consumer Notice at Collection for job applicants, please visit: https://www.armanino.com/terms/ccpa-employee-notice/
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We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network.
