Full-Time
Business Process Specialist
Employee Health & Benefits
Updated on 9/10/2026
Marsh & McLennan
Risk, insurance and business consulting
Compensation Overview
$59.7k - $111.2k/yr
Company Does Not Provide H1B Sponsorship
Boston, MA, USA + 26 more
More locations: King of Prussia, PA, USA | Austin, TX, USA | Johns Creek, GA, USA | Tampa, FL, USA | Providence, RI, USA | Morristown, NJ, USA | Philadelphia, PA, USA | West Palm Beach, FL, USA | Richmond, VA, USA | Chesterfield, MO, USA | Greenville, SC, USA | Mt Laurel Township, NJ, USA | Medford, MA, USA | Troy, MI, USA | Fort Lauderdale, FL, USA | Alpharetta, GA, USA | Schaumburg, IL, USA | Rollingwood, TX, USA | Columbus, OH, USA | Norwalk, CT, USA | New York, NY, USA | Palm Beach, FL, USA | White Plains, NY, USA | Clearwater, FL, USA | Dublin, Ireland | Golden Valley, MN, USA
Remote
Remote work with occasional travel, including possible overnight stays and visits to other operating companies.
 Business & Strategy (1) |
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- Understanding of the insurance brokerage business.
- Awareness of the impact and consequences of decisions affecting business process design.
- Proven critical-thinking, analytical, and problem-solving skills.
- Ability to improve processes by refining the efficiency, quality, and effectiveness of workflows and procedures through best practices.
- Strong organizational skills, including the ability to prioritize workload, balance multiple projects simultaneously, and successfully follow through on deliverables.
- Ability to work with a wide range of cross-functional work teams and leaders.
- Flexibility and ability to adapt to changes to complete tasks.
- Work with the Business Process Leader on activities within the Employee Health & Benefits line of business.
- Participate in working groups with national and regional representatives to create standardized workflows across MMA using the available technology toolkit.
- Support configuration of the agency management system.
- Document all processes and procedures.
- Design reporting outputs and create client deliverables.
- Develop and facilitate training for national or regional teams.
- Participate in regional workgroups to define requirements, redesign processes, and implement business processes, workflows, and data standards.
- Consider the agency management system, reporting tools, and other available technology and software when creating new processes.
- Document and maintain procedures and other business-process artifacts for training and ongoing reference.
- Collaborate with regional training resources and other stakeholders to identify overarching knowledge gaps and fulfill agency management system onboarding and training needs.
- Work occasional weekends surrounding scheduled migrations.
- Travel occasionally, including to off-site venues, possible overnight stays, and other operating companies.
- Three or more years of experience in Employee Benefits.
- Ability to challenge the status quo and make business process improvement recommendations.
- Experience with client relationship, agency, and learning management systems, including Applied Epic, Salesforce, and Appinium.
- Bias for action and commitment to achieving sustainable results.
Marsh, formerly Marsh McLennan, is a global professional services firm focused on risk, insurance, reinsurance, talent and business strategy. Its operating businesses help organizations arrange coverage, model and transfer risk, design workforce programs and address complex management questions. Clients range from growing companies to governments and multinational enterprises. The group combines advisory expertise with insurance-market access and data, making it broader than an insurance broker alone while remaining primarily a business-to-business services organization.
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