Sr. Director
Global Learning & Development
Posted on 3/23/2023
Raleigh, NC, USA
Experience Level
Desired Skills
Data Analysis
  • Bachelor's degree in Business, Learning/Org Development, or related field
  • 7+ years experience in a Global L&D role with a minimum of 3 years managing a Learning and Development Team
  • Demonstrated success in collaborating, influencing, and persuading
  • Extensive experience with instructional design, program development and facilitation, organizational design, and organizational advising
  • The ideal candidate will also have 2-5 years of Agile experience
  • Deep familiarity with best practices in creating and facilitating adult education and corporate training, including sales training and technical training
  • Capable and confident communicator with very strong personal presence
  • Real passion for people development both professionally and personally
  • Ability to understand strategic organizational issues and influence change
  • Proven agility in a constantly changing environment and ability to nurture strong relationships
  • Ability to analyze data, understand trends, and develop recommendations for action based on the analysis
  • Strong advising, coaching, and facilitation skills
  • The highest level of integrity and management of confidential information
  • Ability and desire to work strategically as well as hands-on, especially for sharing facilitation responsibilities with Business Partners and L&D training staff for delivery of Bandwidth's proprietary programs
  • Partners with the SVP of People Services to build global learning programs that fortify the culture, increase individual capabilities and enhance productivity under our “mission-first” and “serve others” philosophy
  • Work with senior leadership to nurture a learning community and develop solutions and implement business objectives using talent management programs. Incorporate Bandwidth's strategic goals and objectives to design learning programs which help Bandmates crush their missions in each region
  • Develop and establish talent assessment and management strategies, customizing the slate of offerings to Bandwidth's philosophy on development and meaningful work
  • Ensure company-wide adoption of talent development, management, and assessment programs under a unique “No averages”, “personal excellence”-focused programming and rewards based upon contributions and not entitlements
  • Establish analytics and metrics to measure program performance and improve talent management strategies. Monitor effectiveness of training programs and make necessary changes to enhance overall effectiveness of programs
  • Effectively lead, mentor and grow a global team of professional training professionals. Ensure the effective planning, coordination and completion of all training and development programs in each region
  • Build effective and positive working relationships with all global leaders within Bandwidth to continue to foster a learning culture throughout the organization
  • Leads the global Sales Training function overseeing vendors and internal sales training facilitators
  • Develops and delivers our robust and vigorous global on-boarding program for new Bandmates and organizes and oversees the weekly cadence and quality of content and internal experts presenting
  • Responsible for the selection, administration and development of all learning management systems, including the Learning Management System (LinkedIn Learning) and the Performance Management System (currently Workday) and Articulate
  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses
  • All new hires receive four weeks of PTO
  • PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges
  • “Mahalo moments” program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist
Desired Qualifications
  • Certifications in MBTI, Disc or other assessments plus Crucial Conversations and similar training experience are a plus
  • Sales training leadership is a plus

1,001-5,000 employees

Global enterprise communications platform
Company Overview
Bandwidth’s mission is to develop and deliver the power to communicate with their universal communications platform. The company provides a cloud-ready voice, messaging, and emergency service connectivity for enterprises that simplifies how businesses deliver integrated global experiences.
  • 100% Medical & Dental Coverage
  • 401(k) & College Savings Plan
  • PTO with Email Embargo
  • Free Gym Membership
  • 90 Minute Workout Lunches
  • Employee Development Opportunities
Company Core Values
  • Serve
  • Communicate & Comit
  • Innovate & Integrity
  • Lead & Learn