Full-Time
Customer Growth Manager
Service Autopilot
Posted on 8/15/2024
Xplor
1,001-5,000 employees
Provides software and payment solutions for businesses
Compensation Overview
$55k - $60kAnnually
Junior, Mid
Atlanta, GA, USA
- Prior experience in Account Management, Sales, or Customer Success with a focus on increasing revenue
- Proven ability to overcome objections and drive customer interest to additional products or packages
- Familiarity working with small-medium-sized businesses in the SaaS industry.
- Experience with Salesforce required.
- Impeccable written and verbal communication skills.
- Detail and process-oriented and analytical.
- Strong team player but still a self-starter.
- Thrives in a multi-tasking environment and can adjust priorities on the fly.
- You're Driven: No one needs to push you to excel; it's just who you are.
- Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
- You want to help and serve our customers: They win, so you win.
- Deliver outbound sales motion to the customer base in response to strategic Marketing campaigns around new product offerings and initiatives
- Create, manage, and execute on pipeline of expansion opportunities
- Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
- Develop, prepare, and nurture customers for advocacy
- Advocate customer needs/issues cross-departmentally
- Operate as a liaison between management to share key customer feedback to improve overall customer experience
Xplor Technologies provides a range of software and payment solutions aimed at helping small to medium-sized businesses grow. Their products include mobile apps and digital services that assist businesses in managing digital marketing, loyalty programs, appointment scheduling, and service deliveries. Xplor's services also offer tailored data and insights to enhance customer engagement. The company operates on a subscription-based model for its software and charges transaction fees for payment processing. What sets Xplor apart from competitors is its focus on inclusivity and innovation, as well as its unique offerings like Xplor Pay Mobile, which enables businesses to accept card payments without internet access, and Service Autopilot, which uses AI for lawn measurements. Xplor's goal is to empower businesses by providing them with the tools they need to streamline operations and drive growth.
Company Stage
N/A
Total Funding
N/A
Headquarters
null, null
Founded
2022
6 month growth
↑ 49%1 year growth
↑ 49%2 year growth
↑ 90%
Simplify's Take
What believers are saying
- The acquisition of Membr enhances Xplor's capabilities in the fitness industry, expanding their global footprint and service offerings.
- The launch of Xplor Capital provides small businesses with access to funding, potentially driving growth and customer loyalty.
- Continuous innovation, such as the AI Virtual Agent for dry cleaning and the omni-channel point-of-sale solution, positions Xplor as a leader in business technology solutions.
What critics are saying
- The competitive landscape for business technology solutions is intense, requiring Xplor to continuously innovate to maintain its market position.
- Integration challenges from acquisitions like Membr could pose operational risks and affect service quality.
What makes Xplor unique
- Xplor Technologies integrates smart software, seamless payments, and Commerce Accelerating Technologies into a single platform, unlike competitors who may offer these services separately.
- Their focus on small to medium-sized businesses across diverse sectors like retail, fitness, and education allows them to cater to specific needs with tailored solutions.
- Innovative features like Xplor Pay Mobile and Service Autopilot demonstrate their commitment to cutting-edge technology and addressing evolving business needs.