Location: New York, NY (Hybrid) or Remote

Reports to: Senior Director of Account Management

About AlphaSense: 

AlphaSense is a search engine for market intelligence that transforms how decisions are made by the world’s leading corporations and financial institutions. Leveraging AI and NLP technology, AlphaSense enables knowledge professionals to extract insights in seconds from thousands of disparate data sources, including company filings, event transcripts, news and trade journals, and equity research. Founded in 2011 and backed by investors including Innovation Endeavors and Soros Fund Management, AlphaSense is on a mission to empower organizations to make data-driven decisions with confidence.

About the Team:

The Customer Success team comprises two key groups: our Product Specialist group, consisting of highly trained product experts, and our Account Managers, who provide strategic guidance to our diverse clientele, ranging from Fortune 1000 businesses to leading financial institutions worldwide.

Our primary focus within the Customer Success team is to act as value-added partners to our clients. We approach each interaction with a highly consultative mindset, dedicated to resolving client challenges through our product offerings. Our relentless devotion to our customers drives us to ensure they have access to the most relevant data to inform their decision-making process.

About the Role: 

The Director of Account Management oversees a team of Account Managers tasked with achieving and surpassing dollar renewal rates through renewals while expanding relationships within their accounts. 

We seek a data-driven Director with robust leadership and management skills to lead the expansion of our Account Management Team, playing a crucial role in guiding AlphaSense’s business success forward.

Who You Are:

• You have a proven track record of successfully managing a team and developing talent.
• You’re a systems thinker, adept at turning unstructured processes into effective, scalable solutions. 
• You measure success by your customers’ success, set high standards for excellence, and inspire your team to achieve the best results with support and accountability.
• You are ambitious, with impeccable integrity and curiosity.
• You have significant experience building direct client relationships at the senior level and handling escalations, relishing real customer conversations.
• You practice servant leadership, viewing leading people as a privilege and committing to others’ success.
• You are a strong communicator, able to parse nuanced data and draw actionable conclusions.
• You are skilled in change management, with a track record of successfully navigating your team through difficult or large-scale changes.

What You’ll Do:

• Directly lead a team of Account Managers tasked with achieving and surpassing dollar renewal rate targets through renewals and identifying growth opportunities, working in partnership with AE’s to close deals. 
• Drive successful customer outcomes by increasing renewal rates, reducing churn, expanding revenue through deeper relationships with our accounts, and enhancing future lifetime value through higher product adoption.
• Recruit and develop top talent for your team by partnering with recruiting and HR business partners, implementing best practices, call coaching, and establishing a culture of accountability across the team.
• Collaborate with the sales team to develop and execute strategies that drive successful growth outcomes, ensuring seamless integration to maximize revenue and client satisfaction.

Candidate Requirements: 

• Minimum of 10 years of experience in sales, account management, or client success, including at least 5 years of direct people management experience
• High aptitude and willingness to learn, with the ability to acquire necessary technical knowledge on the job due to our diverse client base.
• Proven experience operationalizing the customer journey.
• Energetic, creative, and motivated with the ability to learn quickly, adapt, and contribute to an entrepreneurial team culture.
• Superior ability to develop rapport with new people and maintain relationships, with a positive and proactive approach.
• Effective time management and task prioritization, especially under pressure.
• Willingness to travel as needed. 
• Ability and interest to work autonomously, and for a small fast-growing company. We are looking for highly motivated, proactive individuals who can make the role their own and play a significant role in the company’s success.

AlphaSense is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Base Compensation Range*:  $166,000 - $180,000 

Additional Components:You may also be offered a performance-based bonus, equity, and a generous benefits program.

*For base compensation, we set standard ranges for all US-based roles based on function, level and geographic location, benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including geographic location as well as candidate experience/expertise and may vary from the amounts listed above.