Full-Time

Director of Account Management

Posted on 6/5/2024

AlphaSense

AlphaSense

1,001-5,000 employees

AI-powered market intelligence search platform

AI & Machine Learning
Data & Analytics
Financial Services

Senior

Remote in USA

Required Skills
Sales
Management
Requirements
  • Minimum of 10 years of experience in sales, account management, or client success, including at least 5 years of direct people management experience
  • High aptitude and willingness to learn, with the ability to acquire necessary technical knowledge on the job due to our diverse client base
  • Proven experience operationalizing the customer journey
  • Energetic, creative, and motivated with the ability to learn quickly, adapt, and contribute to an entrepreneurial team culture
  • Superior ability to develop rapport with new people and maintain relationships, with a positive and proactive approach
  • Effective time management and task prioritization, especially under pressure
  • Willingness to travel as needed
  • Ability and interest to work autonomously, and for a small fast-growing company
Responsibilities
  • Directly lead a team of Account Managers tasked with achieving and surpassing dollar renewal rate targets through renewals and identifying growth opportunities, working in partnership with AE’s to close deals
  • Drive successful customer outcomes by increasing renewal rates, reducing churn, expanding revenue through deeper relationships with our accounts, and enhancing future lifetime value through higher product adoption
  • Recruit and develop top talent for your team by partnering with recruiting and HR business partners, implementing best practices, call coaching, and establishing a culture of accountability across the team
  • Collaborate with the sales team to develop and execute strategies that drive successful growth outcomes, ensuring seamless integration to maximize revenue and client satisfaction

AlphaSense offers a market intelligence and search platform powered by AI and NLP technology, allowing users to extract insights from millions of documents such as equity research, company filings, event transcripts, and expert calls. The platform enables easy tracking of companies, topics, and industries across a wide range of content, saving time on manual work and facilitating more in-depth analysis.

Company Stage

Series E

Total Funding

$770M

Headquarters

New York, New York

Founded

2011

Growth & Insights
Headcount

6 month growth

16%

1 year growth

57%

2 year growth

109%