Full-Time

Customer Service

Binance

Binance

10,001+ employees

Largest cryptocurrency exchange


Junior, Mid

St Charles, MO, USA

Required Skills
Python
SQL
Tableau
Customer Service
Data Analysis
Requirements
  • BA/BS or equivalent experience required
  • 3+ years of experience with analyzing large complex data sets
  • Strong SQL is a MUST
  • Working knowledge of machine learning / AI (with Python or R) is nice to have
  • Extensive experience in Datawind, Tableau, Qlik Sense, Power BI, or other similar dashboard tools
  • Strong sense of data and analytical capability, clear communicator, fast learner and doer
  • Able to deliver requests in a timely manner with minimum supervision
Responsibilities
  • Understand the needs of stakeholders at differing levels of authority and prioritize data requests under resource constraints
  • Independently develop and maintain dashboards and reports
  • Clarify data definition and maintain data sets accordingly
  • Develop and manage end-to-end data pipeline from data collection and storage, batch scheduling job to dashboard development
  • Maintain CS KPI and agent reports, regular executive reports, and CS data dictionary
  • Develop and present analytical reporting and findings using available data to stakeholders and executive teams
  • Collaborate with data analysts from other teams to work on ad-hoc data projects
  • Support to answer CS data related questions raised by users via Chat Bot

Binance is committed to furthering the freedom of money; its products, services, and internal processes all have freedom baked in them. Binance seeks to empower other organizations through open platforms and infrastructure that support them in building great products.

Company Stage

Series A

Total Funding

$90.8K

Headquarters

, Cayman Islands

Founded

2017

Growth & Insights
Headcount

6 month growth

8%

1 year growth

35%

2 year growth

52%

Benefits

Competitive salary

Option to be paid in crypto

Health insurance

Flexible working hours

Remote work for many roles

Company sponsored holidays

Learning and development programs

Free language classes

Relocation support

International transfers mid-career