Job Description

• Understand the needs of stakeholders at differing levels of authority (from agent to executive team) and prioritize data requests under resource constraints.
• Independently develop and maintain dashboards and reports.
• Clarify data definition and maintain data sets accordingly.
• Develop and manage end-to-end data pipeline from data collection and storage, batch scheduling job to dashboard development.
• Maintain CS KPI and agent reports, regular executive reports, and CS data dictionary.
• Develop and present analytical reporting and findings using available data to stakeholders and executive teams. 
• Collaborate with data analysts from other teams to work on ad-hoc data projects.
• Support to answer CS data related questions raised by users via Chat Bot. 

Job Requirement

• BA/BS or equivalent experience required.
• 3+ years of experience with analyzing large complex data sets.
• Strong SQL is a MUST.  Working knowledge of machine learning / AI (with Python or R)  is nice to have. 
• Extensive experience in Datawind, Tableau, Qlik Sense, Power BI, or other similar dashboard tools.
• Strong sense of data and analytical capability, clear communicator, fast learner and doer.
• Able to deliver requests in a timely manner with minimum supervision.