When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

As a Principal Solutions Architect (SA), you will be an integral part of a talented team collaborating with our internal and external clients’ on their Digital, Customer Experience (CX/DX) transformation. You play a meaningful role in building long-term business relationships across designated enterprise accounts. We’re a leader in transforming enterprises, including 97% of the Fortune 1000. This is a high-impact role that works closely with the Sales teams and customers to identify and qualify opportunities and design solutions to address customer business challenges.

You will seek to build deep, consultative technical relationships with your customers, effectively becoming a trusted adviser. An SA is ideally positioned to understand the customer’s high-level objectives and match these to Verizon solutions in order to satisfy business and technical requirements.

• Being an integral part of a team to identify and qualify business opportunities and develop the strategy to resolve technical matters.

• Recommending enterprise grade Contact Center strategies, architectures, platforms and application infrastructure required to successfully implement an effective and efficient solution, using industry best practices.

• Owning the technical relationship with Verizon customers, including managing product and solution briefings, proof-of-concept work, and the coordination of additional technical resources.

• Working directly with customers to create and design solutions and use cases that leverage Verizon product integrations that generate business value.

• Articulating the Verizon vision on technologies and solutions towards the Client; positions Verizon as a thought leader on key technological developments.

• Leading prioritization of Customer solution / technical requirements and champion resolution of solution / product gaps internally (also towards Product Groups).

• Developing individual skill set and expand product knowledge to maximize value and to deliver quality services to our clients.

• Coaching and mentoring peer Solution Architects and sales teams around the products, technologies, and services.

• Ensuring the feasibility of the proposed solution with the delivery and product teams.

• Writing Statement of Work (SOW) documents —ensuring that all technical needs along with legal and compliance needs are all satisfied.

• Traveling to Client sites, conferences, and other related events as required.

What we’re looking for...

You appreciate how technology can transform organizations and the ways they do business. You are up-to-date on the latest technology trends but you also bring a broader business perspective. Multi-tasking comes naturally and you thrive in a fast-paced environment that requires you to collaborate with multiple functions and partners to bring a concept to life. By flexing your style to each person and situation, you build rapport and gain trust of others. You have an ability to convey complex ideas in a straightforward manner and to inspire people to think about new possibilities.

You’ll need to have:

• Bachelor’s Degree in a technical discipline and/or directly related equivalent experience

• Six or more years of relevant experience in architecting, designing, implementing, and/or transforming large, complex Customer Experience (CX) solutions

• The ideal candidate will have a strong working knowledge, significant design, and transformation experience in one or more of the CX cloud platforms Genesys Cloud, Cisco WebEx CC, and Cisco WebEx CCE

• The ideal candidate will have experience with IVR/Conversational IVR, Workforce Optimization, Compliance solutions

• Experience migrating premise-based CX technologies to cloud based service

• Four or more years of experience in the tech industry, pre-sales, customer-facing, consulting or other relevant technical experience; demonstrated experience presenting to C-suite leadership

• Demonstrated ability to deliver effective customer presentations and customer-facing material

• Willingness to travel
   

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every qualification listed above.

In this mobile role, you’ll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.If you are hired into a California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $117,000.00 and $239,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is a commission based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.