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Full-Time

Senior Director

Service Operations

Confirmed live in the last 24 hours

Appspace

Appspace

201-500 employees

Workspace management and employee communication platform

Healthcare
Government & Public Sector
Enterprise Software

Senior

Remote in USA

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
Agile
Sales
Communications
Management
JIRA
Requirements
  • Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field; Master's degree preferred.
  • 10+ years of experience in service operations, with a proven track record in managing complex SaaS service delivery.
  • Extensive experience overseeing PMO functions, resource management, and project profitability.
  • Strong understanding of project management methodologies, frameworks, and tools, such as Agile, Scrum, Kanban, and JIRA.
  • Demonstrated expertise in developing and implementing KPIs, reporting frameworks, and process improvements.
  • Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
  • Strategic mindset with the ability to translate business objectives into actionable service delivery plans and initiatives.
  • Proven experience in driving process improvement and organizational change initiatives.
  • PMP, PMI-ACP, or other relevant project management certifications are highly desirable.
Responsibilities
  • Scale and optimize service operations to support Appspace customers at every stage of their lifecycle, enhancing customer satisfaction and driving sales, expansion, and retention.
  • Expand the profitability of service operations through efficient delivery, cost control, and value-added services.
  • Develop and implement robust reporting frameworks and KPIs to track the performance of service operations and drive continuous improvement.
  • Oversee the Project Management Office (PMO) to ensure effective project delivery, resource allocation, and governance.
  • Manage the creation, negotiation, and execution of Statements of Work (SOWs) to ensure clarity, compliance, and alignment with client expectations.
  • Optimize resource management processes to ensure efficient utilization and allocation of resources across projects.
  • Work with the Appspace partner team to enable partners to deliver high-quality services to Appspace customers.
  • Collaborate closely with other Workplace Experience team leaders and teams, including sales engineering, development services, implementation, training, and adoption.
  • Collaborate closely with cross-functional teams, including customer success, product management, engineering, sales, and finance, to ensure alignment on service delivery objectives and priorities.
  • Provide leadership, guidance, and mentorship to service operations teams, fostering a culture of accountability, collaboration, and excellence.
  • Establish and maintain strong relationships with key clients, acting as a trusted advisor to understand their needs and ensure successful service delivery.
  • Identify and implement process improvements to enhance operational efficiency, quality, and customer satisfaction.
  • Monitor industry trends, emerging technologies, and best practices in service operations and SaaS delivery to drive innovation and competitive advantage.

Appspace provides a workspace management platform that enhances communication and operational efficiency within organizations, particularly in the healthcare and public sectors. The platform allows for content delivery to workplace devices, such as digital signage, and helps manage physical spaces through features like fast check-ins, capacity management, and reservations for desks and rooms. Additionally, it offers tools for analyzing visitor volume and behaviors to optimize space utilization. Appspace operates on a subscription-based model, ensuring a steady revenue stream while continuously updating its services. The platform also serves as a central hub for employee communication, providing access to announcements and tools for all employees, including frontline workers. Appspace's flexibility and scalability make it a valuable partner for organizations aiming to improve their work environments and employee engagement.

Company Stage

Private

Total Funding

N/A

Headquarters

Dallas, Texas

Founded

2002

Growth & Insights
Headcount

6 month growth

6%

1 year growth

6%

2 year growth

6%
Simplify Jobs

Simplify's Take

What believers are saying

  • The strategic investment from Accel-KKR will likely fuel further product innovation and market expansion.
  • Appspace's versatile platform, capable of serving various industries, offers significant growth potential beyond its current focus on healthcare and public sectors.
  • The integration with Microsoft Teams and the launch of Appspace Broadcasts can drive higher adoption rates and improve overall employee engagement and productivity.

What critics are saying

  • The competitive landscape of digital workplace solutions is crowded, requiring Appspace to continuously innovate to maintain its edge.
  • Dependence on partnerships with major platforms like Microsoft and Sony could pose risks if these relationships change or dissolve.

What makes Appspace unique

  • Appspace's integration with Microsoft Teams and Sony devices sets it apart by enhancing workplace communication and management within widely-used platforms.
  • The company's focus on both physical and digital workplace management makes it a unique player in the workspace management market.
  • Appspace's strong emphasis on employee communication, especially for frontline workers, addresses a critical need that many competitors overlook.