Full-Time
Automotive Service Advisor
BMW
Murgado Automotive Group
Automotive dealerships and service centers
Compensation Overview
$100k - $200k/yr
Barrington, IL, USA
In Person
Category
 Customer Experience & Support (1) |
|---|
Required Skills
Customer Service
Requirements
- Experience as an Automotive Service Advisor or similar role in the automotive industry
- Strong interpersonal and communication skills with a customer-first attitude
- Basic understanding of automotive maintenance and repair processes
- Organizational skills and ability to manage multiple tasks efficiently in a fast-paced environment
- Proactive problem-solving skills to identify and resolve customer issues
- Familiarity with dealership management software and basic computer skills
Responsibilities
- Greet customers and address their service needs with a professional and courteous demeanor
- Assess vehicle conditions and recommend appropriate maintenance and repair services
- Manage service schedules, ensuring timely completion and communication with customers
- Accurately document service orders, customer concerns, and repair needs
- Maintain regular communication with customers throughout the service process, providing updates and addressing concerns
- Ensure that all services are performed to the highest standards and meet BMW specifications
Desired Qualifications
- None
Murgado Automotive Group is an automotive retail group operating franchised dealerships and related service businesses. Its dealerships sell new and pre-owned vehicles while providing financing, parts, maintenance, and repair. The group represents multiple vehicle brands in regional markets across the United States. The group participates in automotive retail rather than manufacturing, with customer relationships extending beyond vehicle sales through trade-ins, financing, parts, scheduled maintenance, warranty work, repair, and dealership service operations.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
N/A