Full-Time

Customer Success Manager

Kit Check

Kit Check

51-200 employees

Automated hospital pharmacy kit tracking

Data & Analytics
AI & Machine Learning

Mid

Remote in USA

Required Skills
Communications
Requirements
  • 3+ years of healthcare Customer Success experience
  • SaaS contracts above $100k
  • Clear and energetic communication style
  • Remote position in the continental United States
Responsibilities
  • Develop Healthcare Executive Relationships and Present Executive Business Reviews (EBRs)
  • Build trusted relationships with healthcare executives and key stakeholders
  • Conduct regular business reviews with healthcare executive-level stakeholders
  • Influence future lifetime value through higher product adoption
  • Vary service approach based on customer segmentation
  • Identify customer expectations and desired outcomes
  • Drive escalation of client issues and potential risk
  • Acquire and maintain customer references
  • Monitor and respond to NPS survey feedback
  • Work cross-functionally with Renewals Specialist
  • Achieve annual renewal and growth targets

Company Stage

Series C

Total Funding

$45.9M

Headquarters

Alexandria, Virginia

Founded

2011

Growth & Insights
Headcount

6 month growth

1%

1 year growth

5%

2 year growth

26%

Benefits

Health, Dental, and Vision Insurance

Maternity & Paternity Leave

Domestic Partner Benefits

401(k) with Company Match

Health Savings Account

Home Office Stipend

Health & Dependent Care FSA Insurance

Employee Assistance Program

Unlimited Paid Time Off

Mental Health Stipend