Full-Time

Community Associate

Posted on 11/21/2024

WeWork

WeWork

5,001-10,000 employees

Provides coworking and office space solutions

Social Impact
Real Estate

Entry

Miami, FL, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Sales
Customer Service
Requirements
  • College graduate with a four-year degree preferred, but not required.
  • Customer service and/or sales experience a plus.
  • Must have strong verbal and written communication skills.
  • Outstanding interpersonal and multitasking skills.
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
  • Passion for entrepreneurial communities.
  • Passion and understanding of WeWork’s mission and values.
  • Proficient in basic computer skills.
Responsibilities
  • Cover the front desk during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.
  • Greet members and guests with a warm and welcoming demeanor.
  • Ensure all visiting guests are in accordance with WeWork's guest policy by ensuring all guests properly sign-in via Welkio iPad.
  • Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community WeWork is known for.
  • Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
  • Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.
  • Keep the front desk clean and organized.
  • Notify members of any food deliveries and couriers.
  • Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.
  • Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate event team.
  • Consistently celebrate members’ successes and milestones through gifts and notes.
  • Distribute all necessary info to promote the event including Creation and posting of weekly events poster and individual event posters.
  • Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
  • Input notes into Spacestation or equivalent system about Members.
  • Identify and execute opportunities to connect members with each other.
  • Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.
  • Be active on the WeWork member network to engage members.
  • Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues.
  • Ensure music levels and activations are appropriate to the daypart and occasion.
  • Write and send broadcasts relating to building updates.
  • Receive, process, sort, and organize all mail.
  • Locate and issue post via the regional system to members upon request.
  • Keep the mailroom organized and clean.
  • Return to Sender for unidentified mail and former member mail after 30 days of no-pick up.
  • Ensure courier parcels have all the correct details for scheduled pick-ups.
  • Investigate, escalate, and resolve 'lost' packages.
  • Know and explain WeWork policies and procedures around mail and mailroom.
  • Track, audit, and organize keys collected and distributed.
  • Manage keycard stock and request new inventory as needed.
  • Collect keys and key cards upon move-out.
  • Review location and how to use each piece of Emergency Equipment.
  • Provide support for an automated coffee machine for guests and members.

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, fostering a collaborative environment. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, making it easier for companies to scale up or down as needed. The goal of WeWork is to create a community where people can work together, share ideas, and grow their businesses.

Company Stage

IPO

Total Funding

$12.8B

Headquarters

New York City, New York

Founded

2010

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

-10%

2 year growth

-18%
Simplify Jobs

Simplify's Take

What believers are saying

  • The acquisition by Anant Yardi, a successful entrepreneur, could bring new strategic direction and financial stability to WeWork.
  • WeWork's extensive network of locations provides employees with opportunities for mobility and access to diverse markets.
  • The company's ability to secure financing agreements and investments indicates potential for recovery and growth.

What critics are saying

  • WeWork's recent bankruptcy filing and $19 billion debt highlight significant financial instability and uncertainty.
  • The rise in remote work trends post-pandemic poses a long-term threat to the demand for shared office spaces.

What makes WeWork unique

  • WeWork's global presence in major cities offers unparalleled flexibility for businesses needing coworking spaces, unlike smaller, regional competitors.
  • The recent acquisition by Anant Yardi and strategic partnerships with companies like Rentberry and Berkeley Hills Capital could provide new avenues for financial stability and growth.
  • WeWork's ability to attract significant investments, such as the $30M Series A round for Upflex, highlights its continued influence in the coworking sector despite recent challenges.

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Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

INACTIVE