Head of User Research
Posted on 1/31/2024
Mercury

201-500 employees

Banking for startups
Company Overview
Mercury is on a mission to build a banking stack for startups. The company provides banking services and APIs for startups.
Fintech

Company Stage

Series B

Total Funding

$152M

Founded

2017

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

6%

2 year growth

102%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
CategoriesNew
Product
IT & Security
Requirements
  • 10+ years of experience working in User Research
  • 3+ years of experience leading research teams in fast growing startups
  • Previous experience driving or guiding research that has meaningful business impact
  • Experience hiring, managing, and growing researchers
  • A track record of building strong cross functional relationships with relevant stakeholders
  • Built research organizations from the ground up as the first research hire
Responsibilities
  • Partner with our VP of Design to create the foundation of our research function
  • Advocate for research and support a culture of high quality research across the organization
  • Drive strategic user research on fundamental questions that will help shape strategy at the company level
  • Provide thought leadership and recommendations to the executive team on product questions, based on insights driven from research
  • Support and advise product groups on running their own research or take ownership driving that research yourself when needed
  • Partner with product groups to generate strategy, build roadmaps, and define how we measure success
  • Introduce and evangelize the right tools for driving high quality user research
  • Socialize research insights across the company
Desired Qualifications
  • A sense of humor (doesn’t have to be a good one)