Job Description Summary

Pharmacy Technician registered in South Carolina and that will be trained through MUSC MTM Center protocols and OutcomesMTM protocols and will be supervised by a licensed clinical pharmacist.
Provides medication therapy management (MTM) services via outbound calls and possibly a triage of inbound calls to the MTM center, monitors eFax for prescriber responses and completion of failed faxes, supports the pharmacist for completion of Comprehensive Medication Reviews (CMRs) through pre-work up and case preparation, communicates with network pharmacies, prescribers, and beneficiaries to provide MTM services.
Additionally, may be called upon to assist the MTM Executive Director in the training of pharmacy externs rotating through the MTM Center. This position is eligible for a hybrid remote schedule.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Classified

Cost Center

CC001180 COP Community Pharmacy Programs

Pay Rate Type

Hourly

Pay Grade

University-05

Pay Range

38,985.00 - 55,559.50 - 72,134.000

Scheduled Weekly Hours

40

Work Shift

Job Description

35%
•    Contacts patients to explain the MTM program and schedules MTM encounters, patient engagement, and case management calls for pharmacist to complete. 
•    Ensures first call resolution.  Effectively assesses patient needs and concerns.  Requests additional help when needed. 
•    Makes outbound calls to patients, physicians and pharmacies. Receives and responds to calls from both provider/physician’s offices and pharmacies.
•    Provides timely MTM services with pharmacist oversight. Performs medication reviews to identify medication related problems; documents MTM claims.  Collects a complete medication list from the patient (OTCs, herbals, and prescription medications.  Appropriately documents all interventions in EPIC.
•    Contacts patients as needed for quarterly follow-ups.  Schedules follow-up appointments as needed for additional interventions identified during the CMR and set reminders for follow up with patients or prescribers.
35%
•    Reviews MTM Opportunities queue regularly to ensure staff respond to all TIPs as well as CMR opportunities.
•    Screens inbound phone calls and voicemail messages, determines appropriate action and escalates calls as needed. 
25%
•    Supports the efforts of the clinical team through collaboration with prescribers and targeted patients in order to ensure appropriate, evidence-based drug selection and resolve medication-related problems.
•    Provide excellent customer service, responding to customer complaints and questions in an efficient and courteous manner while including the lead pharmacist in relevant communications.
•    Supports basic data analytic activities and tracking of interventions and assists with preparation and documentation of responses to regulatory audits as needed.
5%
•    Ensures privacy and confidentiality as required by HIPAA, company and departmental guidelines.
•    Participates in required MTM Call Center operational meetings and training sessions as necessary. 
•    Continues seeking higher MTM certification credentials.
 

Additional Job Description

Minimum Requirements: A high school diploma and two years experience or training within the specific work area. Some positions require certification in CPR by the American Red Cross or the American Heart Association. (4426 Dental Hygienist II) An associate degree in dental hygiene and licensure by the South Carolina State Board of Dentistry. Certification in Radiation Safety required for positions responsible for dental x-rays.

Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions while standing. (Continuous) Ability to perform job functions while sitting. (Infrequent) Ability to perform job functions while walking. (Frequent) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work from elevated areas. (Infrequent) Ability to work in confined/cramped spaces. (Frequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Frequent) Ability to twist at the waist. (Frequent) Ability to squat and perform job functions. (Infrequent) Ability to perform ’pinching’ operations. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. Ability to fully use both legs. (Continuous) Ability to reach in all directions. (Continuous) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to maintain good olfactory sensory function. (Continuous) Ability to lift and carry 50# , unassisted. Ability to lift/carry patients to 350# (+/-), assisted. Ability to lift objects from floor level to height of 36 inches, to 50#, unassisted. Ability to lower objects, to 50#, from height of 36 inches, unassisted. Ability to push/pull objects to 350#(+/-), unassisted. Ability to maintain 20/40 vision, corrected. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and understand whispered conversations at a distance of 3 feet. Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to be qualified physically (by medical personnel) for respirator use, initially and annually. Additional New Requirements: Computer literacy. Ability to work rotating shifts. Ability to work overtime as required. Ability to learn and use new processes, tools, equipment as required.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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