Clinic Systems Informatics Specialist

Why Join Us? 

For us, what matters most is excellence. We are caring professionals, people who live, work and dedicate themselves to the communities within New Jersey and Pennsylvania. As such, we strive to provide a sanctuary of excellence, precision, thoroughness and genuine compassion. We also take a whole-person approach to patient care and treatment, tailoring all that we do around their unique needs. And we do all we can for patients, going the extra mile to see that they’re supported, informed and getting the one-on-one care and service they deserve.

The Clinic Systems Informatics (CSI) Specialist assists with the execution and support in the implementation and optimization of clinic-based information systems. The primary focus is to improve system quality to enhance patient care and workflow efficiency. 

ESSENTIAL FUNCTIONS:

• Serve as a liaison to promote the understanding of clinic-based information systems with a focus on patient care and end-user experience.
• Perform design, development, execution, and evaluation of electronic courseware, including creation of audio and video content, role-based testing scenarios, and assessments to measure effectiveness.
• Collaborate with the nurse educator to administer, develop, and manage course content for the learning management system platform.
• Onboard, coach, and mentor Physicians and Advance Practice Providers on provider specific application workflows.
• Collaborate with the nurse educator to facilitate training sessions for new hires, in-service sessions for clinic-based employees and management teams to present application based key concepts, best practices, and job specific responsibilities.
• Manage and drive the Change Management process for clinic-based systems by collaborating with departmental stakeholders for evaluation, implementation and communication of requests.
• Apply systems-thinking, problem-solving, and collaboration skills when considering changes or enhancements to proactively identify and minimize cross-functional or downstream impacts.
• Serve as an internal consultant to guide the development/enhancement of workflows, policies, and standards as they relate to clinic-based information systems.
• Apply subject matter expertise and business analysis skills when partnering with stakeholders to define and document requirements for system projects.
• Troubleshoot potential and/or current problems by engaging with vendors/subject matter experts and performing root cause analysis (when appropriate) to proactively address concerns and respond to problems in a timely manner.
• Review system reported issues to determine if event is training, configuration, or systemic problem.

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to communicate professionally and effectively with providers, executive leaders, directors, managers, team members, other departmental trainers, vendors, and consultants by phone, in person, or through correspondence, also includes presentations and public speaking opportunities.
• Ability to monitor/assess performance of self, other individuals, or organization to recommend improvements in regards to workflow, processes, and procedures.
• Ability to demonstrate active listening, by giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate.
• Ability to assess learner needs and design/deliver appropriate training/instruction.
• Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to identify complex problems and apply sound decision-making processes to recommend and implement solutions.
• Identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
• Skilled in adapting to new and/or changing environments, supporting innovation, and driving change.
• Ability to establish priorities and coordinate the work activities of a variety of individuals at a multitude of locations.
• Ability to manage multiple tasks and meet deadlines in a highly active environment with a high degree of accuracy and efficiency.
• Ability to build and maintain trusting relationships including management of confidential or sensitive information.
• Ability to be proactive, self-motivated, and self-directed.

EDUCATION & EXPERIENCE:

• Bachelor’s degree required; equivalent healthcare related experience will be considered in lieu of degree
• RN license
• Experience working as a systems trainer/preceptor or systems administrator required

WORK ENVIRONMENT:

• This NJ based onsite role requires travel to 20+ NJ locations, as needed.

We are proud to offer a comprehensive benefit package and paid time off. The health benefits include immediate eligibility for medical, dental, vision, life, disability, HSA, FSA and other ancillary benefits. We also offer a 401(k) plan with company contribution, profit sharing, tuition assistance and employee referral bonus.