Senior Research Associate

Job Description

Overview:

We are looking for a highly motivated and proactive professional experienced in hard-core outbound sales process and who thrives in a fast-paced and target oriented environment. This role requires an individual with strong cold calling, lead generation, list building, and desk research capabilities to deliver results. The ideal candidate must be a self-starter with a passion for generating new opportunities, nurturing prospects, and expanding market reach.

The Telecaller will work closely with the Operations teams to identify potential customers, engage with decision-makers, and generate quality leads that contribute to the recruitment process for Data Collection on Healthcare Market Research projects.

Key Responsibilities:

1. Cold Calling & Lead Generation:

• Conduct high-volume cold calling to potential respondents to introduce company services/products and aggressively recruit for Healthcare Professionals to join our panel.
• Dial through client provided lists with phone numbers, get through gate keepers, and achieve targets set.
• make outbound calls to potential respondents or decision-makers using client-provided lists. The caller must navigate gatekeepers effectively and ensure successful reach to the target individual.
• Identify, qualify, and nurture list building and networking opportunities through phone calls, emails, and other communication channels.
• Understand client requirements, pain points, and business needs to tailor pitches accordingly.
• Maintain an updated and organized database of leads, prospects, and follow-up activities.

• Make outbound calls to contacts on lists provided by clients across various geographies.
• Identify and bypass gatekeepers to connect with the intended target.
• Clearly introduce the purpose of the call and engage the respondent in line with project requirements.
• Capture accurate responses or confirm interest, as per project goals (e.g., recruitment, screening, appointment setting).
• Maintain detailed and accurate call records in the calling system or project tracker.
• Meet daily, weekly, and monthly calling and conversion targets.
• Collaborate with team leads and quality control to ensure high standards of call delivery.

Required Skills:

• Prior experience in cold calling, telemarketing, or outbound sales is preferred.
• Strong communication and persuasion skills.
• Ability to handle objections and maintain professionalism on calls.
• Comfortable working with targets and call quotas.

Preferred Attributes:

• Perseverance and target orientated in high-volume call environments.
• Quick learner with adaptability to project-specific scripts and objectives.
• Time management and self-motivation in both remote and office-based settings.

2. List Building & Desk mining:

• Research and build targeted prospect lists from various sources, including online directories, LinkedIn, industry reports, and other data sources.
• Continuously update and refine the lead database to ensure accuracy and relevance.
• Categorize leads based on priority, industry, and potential conversion rate.
• Utilize platforms such as LinkedIn, Facebook, and other social media channels to source potential contact details.

3. Performance Tracking & Reporting:

• Track and analyze call performance, lead conversion rates, and pipeline progress.
• Provide weekly and monthly reports on lead generation activities, successes, and areas for improvement.
• Adjust strategies based on performance data and feedback from the sales team.

Key Skills & Qualifications:

• Experience: 1-3 years in outbound tele calling sales process, inside sales, business development, or lead generation roles.
• Excellent Communication Skills: Strong verbal and written English communication.
• Self-Motivated & Proactive: Ability to work independently with minimal supervision and take initiative.
• Sales & Persuasion Skills: Ability to convince, negotiate, and build rapport with potential clients.
• Tech-Savvy: Comfortable with CRM tools, LinkedIn, data research tools, and lead generation software.
• Result-Oriented: Strong focus on achieving KPIs, lead conversion targets, and business growth.
• Resilience & Adaptability: Ability to handle rejections and quickly adapt sales approaches.
• Multitasking Ability: Manage multiple leads and follow-ups simultaneously.

Qualifications

Graduates or Relevant Degree