Sr. Digital Product Manager

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

JOB SUMMARY

The Arch Insurance Digital Product Management team has responsibility for solving human and business problems with new technology. This role drives the product strategy, product roadmap development, and market delivery/operation of the product offering in assigned business segment. The Senior Digital Product Manager will work closely with business peers and digital product management team members to effectively execute against digital initiatives. This role is for a data centric product development and operations group specializing in specialty claims data. The incumbent will be an experienced dynamic, multidimensional digital professional who is strategic, technology savvy, and skilled in both product strategy and operational efficiencies.

This is a hybrid, twice-a-week in-office role in our Raleigh or Jersey City offices.

Essential RESPONSIBILITIES and ACCOUNTABILITIES

• Identify new opportunities for existing and new features and functionality
• Partner with stakeholders to build product roadmaps that will be incorporated in to the broader company product portfolio plan
• Foster close relationships with key market constituents to validate product strategy and roadmap
• Plan, prioritize, and manage the product features and requirements from conceptual stages through product life cycles to optimize revenue and meet operational, financial and corporate objectives in their business segment through their thorough understanding of the business segment needs.
• Lead the collaboration with the engineering and project management teams to ensure consistent execution of product plans that result in product delivery on time and in budget
• Work with IT and Business partners to ensure the digital products in operation are well understood and supported
• Partners with business and technical teams to plan and prioritize system releases and specific release content.
• Assist with preparation of business case (financial/ROI) analysis to quantify & determine the value to the company of a current or potentially new system/application. 
• Understands the business and follows the software development methodology and processes and is effectively working with the software engineering/development teams. 

JOB SPECIFICATIONS

Knowledge & Skills:

• A background in insurance industry or related business environment
• Ability to convey technical concepts in a clear, understandable way including creation of data flows to explain how data moves & get used throughout the organization
• Background working on building products that use SQL, ETL, reporting tools, and other data tools
• Experience working with technical teams on implementations and configurations for both custom applications & COTS products
• Experience working with product development teams following agile concepts
• Experience synthesizing qualitative and quantitative data to drive decisions for building best in class digital products
• Ability to evaluate, analyze and interpret the voice of the customer through a variety of data sources
• Ability to be strategic and tactical in day to day interactions
• Good communication, presentation, and consensus building skills
• Prior experience working with 3rd party vendors to deliver results
• Ability to establish credibility, influence and effective working relationships with peers and stakeholders.
• Proven track record overseeing multiple teams and projects simultaneously, not just single-team/project scope

Education & Experience:

• Required knowledge & skills would typically be acquired through a Bachelor’s Degree in business, computer science or related field (or equivalent in experience) with 7 to 15 years or related experience.

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For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

$130,000 - $175,000/year

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

• Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.