Payor Solutions Account Manager

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Overview: The Payor Solutions Account Manager plays a pivotal role in developing and maintaining strong external and internal relationships to achieve customer satisfaction, revenue, membership, and earnings objectives for existing customers within an assigned book of business. This role is representative of the CVS Healthspire Payor Solutions portfolio. The Account Manager examines sales, account management, and business retention metrics for products and services, supporting profitable growth and other business objectives. Strategic business plans for accounts and customer relationships are controlled, focusing on revenue growth, member retention, and the achievement of financial objectives.

Key Responsibilities:

• Relationship Management: Develop and maintain strong external and internal relationships to ensure customer satisfaction and loyalty. Engage with clients to achieve revenue, membership, and earnings objectives within an assigned book of business.
• Sales and Retention Metrics: Examine sales, account management, and business retention metrics to support profitable growth and other business objectives. Implement strategies to improve these metrics continually.
• Strategic Planning: Control strategic business plans for accounts and customer relationships, focusing on revenue growth, member retention, and financial objectives. Identify and execute cross-sell strategies from the entire spectrum of product lines and other business areas.
• Program Implementation: Assist in establishing and implementing results-based programs and innovative initiatives for account management and business retention. Work under general supervision to ensure successful execution.
• Industry Expertise: Apply in-depth knowledge of the account management and business retention fields to offer valuable feedback and make decisions that enhance organizational growth and visibility.
• Customer Solutions: Offer creative product and service solutions to address evolving client needs. Collaborate cross-functionally to ensure client’s needs are met.
• Service Efficiency: Collaborate with team members on implementation, managing the integration of client’s and CVS Healthspire’s internal organizations to ensure a smooth transition. Identify, implement, and monitor service efficiencies, including performance guarantees.
• Client Monitoring: Continuously monitor client’s product lines and services to ensure their needs are being met. Follow through on outstanding issues to resolution.

Qualifications:

• Bachelor’s degree in Business, Marketing, Healthcare Administration, or a related field.
• 3-5 years of experience in account management, sales, or a related field, preferably within the healthcare or insurance industry.
• Strong knowledge of the payor solutions landscape and industry trends.
• Excellent communication, negotiation, and relationship-building skills.
• Proven ability to manage a profitable book of business and achieve financial objectives.
• Strategic thinking and problem-solving skills with a focus on customer satisfaction and retention.
• Ability to work collaboratively across functions and influence decision-making.

Pay Range

The typical pay range for this role is:

$46,988.00 - $122,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 02/15/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.