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Galleri Mobile Draw Experience Manager
East Coast
Posted on 1/25/2023
Locations
Remote • United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Marketing
Sales
Communications
Requirements
  • Bachelor's Degree and 3-5 years' work experience
  • Willing to travel up to 60% to support onsite events
  • Experience supporting in-person or in-office clinical operations or events with multiple work streams and stakeholders
  • Positive “can do” attitude with a strong desire to roll up sleeves
  • Meticulously organized, consistent with follow through, oriented toward operations
  • Excellent face-to-face, verbal, and written customer service and communication skills
  • Feels energized by, and creates order in, chaotic environments
  • Working knowledge of program/project management software preferred
  • Understanding of phlebotomy skill set
Responsibilities
  • Support growing teams across the enterprise and clinic channels, owning cross functional work streams that drive success at scale across multiple customer channels
  • Serve as the liaison between CS and other parts of the business such as product, marketing, partnerships and clinical, building out regular feedback loops amongst these entities to optimize pull through and maximize business initiatives
  • Focus on execution for new high value customer offering - onsite blood draw events:
  • Coordinate efforts across many functions including legal, compliance, medical affairs, implementation, product, marketing, customer success and sales at testing events such as mobile tour stops, onsites at customer offices, and customer visits to GRAIL's office
  • Establish and maintain functionally integrated event schedules and other tracking tools to enable event project management across various functional areas
  • Serve as a SME for onsite blood draw events, both internally and with customers/prospects
  • Support the relationship with, and scheduling of, vendors such as phlebotomists and ordering provider networks as it relates to testing events
  • Serve as the master of ceremonies for onsite events, coordinating internal and external staff activities to create a high quality, effective process for customers, and addressing potential problems that may arise
  • Collaborate closely with Implementation, Customer Success, Customer Service and other teams to ensure seamless overall event including pre- and post-event work
  • Collect feedback and document best practices to enable future scaling
  • Maintain a working knowledge of the complex needs of a variety of events
GRAIL

501-1,000 employees

Designs cancer screening tests
Company Overview
GRAIL's mission is to detect cancer early, when it can be cured. They are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.
Benefits
  • Outstanding People - Join a team of passionate and dedicated professionals, committed to collaboration, education, and proactive problem-solving.
  • Strong Compensation - We offer competitive salaries and savings plans to provide for long-term financial planning.
  • Complete Health Coverage - Take advantage of comprehensive health coverage, with medical, dental and vision, to keep you and your family healthy.
  • Work-Life Balance - Make everyday life more manageable with flexible time off – we trust you to do great work and take time for yourself.
Company Core Values
  • Grit - We are determined and resilient because patients are counting on us.
  • Respect - We value diversity and challenge each other respectfully.
  • Accountability - We own our decisions and keep our commitments.
  • Integrity - We adhere to our principles of humility, transparency, and rigor.
  • Leadership - We make each other better by making leadership everyone’s responsibility