Technical Account Manager

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive feature development. Lead across multiple workstreams and teams to maintain customer momentum.
• Plan for customer events and launches, partnering with Support, Engineering and SRE to ensure customer success. Work with customers and support to guide issues and escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to help support initiatives that scale through partners and accelerate cloud adoption.
• Develop relationships with key stakeholders to understand a customer’s business and develop roadmaps. Lead business reviews to better understand business and technical needs. 
  

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in the tech industry.
• Experience supporting enterprise customers in cloud operations (e.g., launch, capacity planning, product release management), technical support, escalation management or comparable IT consulting role.
  
• Experience in application/workload migration to public cloud providers like Google Cloud Platform.
  
• Ability to communicate in English and German fluently to support client relationship management in this region.

Preferred qualifications:

• Experience collaborating with channel partners, systems integrators and third-party developers to deliver high-impact solutions.
  
• Experience collaborating across business units internally and at enterprises.
  
• Knowledge in IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems or content delivery networks.
• Excellent written and verbal communication skills.
• Excellent presentation and problem-solving skills.
  

Our Professional Services Organization in Google Cloud delivers product and implementation expertise to our customers to help them get the most out of their Google Cloud investments. As a Technical Account Manager (TAM), you will help customers adopt Google Cloud products. You will lead the adoption of Google Cloud at leading organizations, guiding them through the technical facets of their Cloud transformation journey. You will manage the successful delivery of professional services engagements to drive customer adoption of Google Cloud services, like Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Workspace, Google Chrome and more. You will engage with diverse stakeholder groups, including executives of enterprises and a cross-functional and geographically dispersed team.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Munich, Germany; Frankfurt am Main, Germany.

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in the tech industry.
• Experience supporting enterprise customers in cloud operations (e.g., launch, capacity planning, product release management), technical support, escalation management or comparable IT consulting role.
  
• Experience in application/workload migration to public cloud providers like Google Cloud Platform.
  
• Ability to communicate in English and German fluently to support client relationship management in this region.