Ambulatory Analyst

• Performing basic troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic’s customers

• Fulfilling system requests from customers and translating needs into detailed requirement specifications

• Monitoring issue queues, triaging for urgency and appropriate actions, then taking actions or assigning to other team members as appropriate

• Taking customer calls about issues, resolving the issue during the call, or adequately documenting and transitioning the issue

• Building and configuring EHR applications to meet customer requirements and managing requests from your clients related to your area of application expertise

• Performing analysis of workflows and system setup, and system audits as necessary including coordinating system upgrades and testing

• Accurately, completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solvedwhile also providing updates to clients directly as needed

• Following proper change control policies for application builds and configurations while developing and improving workflows and processes

• Working on projects that may be assigned on and hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested

• Managing multiple clients and projects simultaneously with oversight from Senior Application Advisors, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar

• Adapting own focuses of time and energy, under the guidance of Team Leads and Senior Application Advisors, to deliver on most-important priorities

• Taking on new responsibilities and challenges to continually grow and develop skills to meet the evolving needs of Managed Services and our customers

SKILLS AND EXPERIENCE

• Post-secondary education or equivalent experience, required

• Certification in relevant EHR application(s)

• Must demonstrate and embody Nordic’s maxims

• Ability to apply problem solving skills

• Excellent communication skills, written and verbal

• Proficient with Microsoft Office applications

• Strong attention to detail and ability to organize

• Must be able to work independently, as well as within a team environment

• Customer service experience and prior knowledge and experience in Healthcare IT and ITIL processes, preferred

• Comfortable identifying and advocating for process improvements and willingness to lead improvement efforts