Manager 1 – Product Delivery

The Product Delivery Manager will be responsible for stewardship of various projects and maintenance releases for ABS. The Product Delivery Manager will undertake responsibility for planning and managing full systems lifecycle software releases. You will work with product managers, technical leads, quality/testing leads and the development team to ensure timely and quality delivery of product enhancements and related deliverables. Your focus will be on execution and the associated tracking of risks and issues. This individual will apply proven communication skills, problem-solving skills, and knowledge of best practices to coordinate the activities of one or more offshore development and test teams.

What You Will Do:

• Point person with accountability for project planning and tracking, issues and risks management and project controls.  
• Coordinate through the technical and test team leaders all delivery activities and act as the escalation point for all development issues specific to projects.
• Work daily with the product managers and project teams in the delivery of high-quality products within committed timeframes
• Act as primary liaison between IMS, the functional staff and stakeholders on a project.  
• Plan, schedule and coordinate various phases of work.  
• Monitor progress of assigned projects, for both IMS and stakeholders.  
• Act as a professional specialist for the project in the application of related requirements, concepts, principles and processes.  
• Remain knowledgeable of new methods and developments affecting the technical scope of assigned responsibilities and make recommendations for process changes. Recommends new approaches to problems encountered. Recommend changes in methods, procedures or design where necessary.  
• Prepare technically accurate and timely reports related to the project.  
• Monitor the project to ensure maintenance of quality, content, consistency and continuity of work performed.  
• Stay actively informed concerning technical, business and management developments affecting present and potential customers and communicates this information promptly to the appropriate senior level managers.  
• Maintain files in an orderly and up-to-date manner in area of responsibility. 
• Coache, motivate, mentor and direct assigned resources to desired results.  
• Identify and manage project risks and issues.
• Point person with accountability for project planning and tracking, issues and risks management and project controls.   
• Coordinate through the technical and test team leaders all delivery activities and act as the escalation point for all development issues specific to projects. 
• Work daily with the product managers and project teams in the delivery of high-quality products within committed timeframes 
• Responsible for overseeing adherence by all Technical Team members to defined SDLC processes for software products and/or projects. 
• Works daily with Technical Leads to continuously monitor the overall progress of projects; construct a risk assessment and mitigation plan as delivery schedules encounter unplanned issues. Works with the project team and Director of Commercial Applications to construct management communications as needed.  
• Work with project team to construct artifacts that accurately capture estimate efforts, resource requirements, risks and constraints.   
• Play a major role in working with the Product Management to plan release scope and schedules while taking into account resource availability and customer demands.
• Work in unison with Business Analysts, Technical Leads, Technical Architects, and Quality Assurance teams to implement standards and best practices for software development ensuring process compliance, and analyze resource requirements, resource allocation and staffing needs and project demands dictate.

What You Will Need:

Education and Experience

• BE/B. Tech degree in a technical field or equivalent combination of education and experience.
• Typically requires 6‒8 years of experience managing onshore/offshore development teams either as a development lead or project manager.
• Typically requires 3‒4 years of experience delivering commercial applications (as opposed to internal facing projects); should be conversant with release management.
• Typically requires 5‒7 years of experience in application development as an execution project manager; proven experience building project plans and artifacts used to manage complex software development activities.

Knowledge, Skills and Abilities

• Skills in/exposure to each of the following areas is required: Project Management, Change Management, Release Management, Systems Development Life Cycle/Methodology, Quality Assurance and Testing, Requirements Gathering, and Systems Analysis and Design, Team and People Management.
• Strong history and track record of planning, managing and completing quality projects on time, as well as a proven track record in coaching and mentoring others to success.
• Exceptional interpersonal, organizational and communication skills (written & verbal).
• Excellent presentation skills and strong negotiation skills.
• Ability to anticipate and build contingency plans and foresee impending issues such that corrective actions can be taken in a timely fashion.
• Ability to handle stressful situations with perseverance and professionalism.
• Ability to multitask efficiently.
• Software development Project Management skills including Estimating, Scope Management, Budget Management, Time Management, Risk Management, Change Management, Issue/Conflict Resolution, Communication Management, Quality Management, Testing Plans, Training Plans, Team Management.
• Five (5) years project delivery experience and/or management of medium to large projects as Project Manager (team size ~ 20 – 30 or above).
• Experience and knowledge of various SDLC methodology.
• Proven experience with MS Project and MS Excel.

Reporting Relationships

The incumbent reports directly to a Manager II, Manager III, Director level or any other Executive level position. This position may have individual contributor direct reports.

Working Conditions:

The work environment will primarily be an air-conditioned office setting requiring the employee to sit for prolonged periods while concentrating on a computer screen.