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Full-Time

Manager – Subscription Churn and Retention

Posted on 10/28/2024

Henry Meds

Henry Meds

201-500 employees

Telehealth weight loss programs with consultations

Healthcare

Compensation Overview

$60k - $65kAnnually

Senior

No H1B Sponsorship

Remote in USA

Category
Strategy Development
Business Development
Business & Strategy
Requirements
  • 5+ years of experience in customer retention, subscription management, or a related field.
  • Proven experience in managing retention programs and teams.
  • Strong knowledge of subscription management software and systems.
  • Excellent analytical and problem-solving skills.
  • Strong attention to detail and accuracy.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Knowledge of the D2C (Direct-to-Consumer) business model is a plus.
  • Experience in customer retention and reducing churn rates is highly desirable.
Responsibilities
  • Develop and execute strategies to improve customer retention, reduce churn, and enhance overall customer satisfaction.
  • Analyze customer data to identify patterns and implement targeted retention programs.
  • Collaborate with cross-functional teams, including customer service, marketing, and product, to design and execute retention initiatives.
  • Monitor and report on retention metrics, providing actionable insights and recommendations for improvement.
  • Oversee the subscription management process, ensuring timely and accurate handling of customer subscriptions.
  • Develop and implement policies and procedures to improve efficiency and customer satisfaction.
  • Monitor and analyze subscription data to identify trends, discrepancies, and opportunities for process improvements.
  • Collaborate with finance and accounting teams to reconcile subscription records and resolve any issues.
  • Ensure compliance with financial regulations and company policies.
  • Lead and mentor a team of retention specialists, fostering a collaborative and high-performance work environment.
  • Set clear goals and performance metrics for the team, and conduct regular performance reviews.
  • Provide training and support to ensure team members are knowledgeable about subscription management and retention strategies.
  • Work closely with the customer experience team to address subscription-related customer inquiries and resolve issues in a timely manner.
  • Implement feedback mechanisms to gather customer insights and drive continuous improvement in subscription and retention processes.
  • Generate and analyze reports on subscription performance, revenue trends, and retention metrics.
  • Present findings and recommendations to senior management and other stakeholders.

Henry Meds provides telehealth services focused on affordable weight loss programs. The company allows individuals to access effective weight loss solutions without the need for injections or long-term contracts. Using a HIPAA-compliant telehealth system called Doxy, patients can have audiovisual appointments with licensed healthcare providers. After filling out a simple medical history form, clients receive a personalized treatment plan tailored to their needs. Henry Meds differentiates itself from competitors by offering comprehensive programs that include both consultations and medication, with a commitment to transparency and no hidden fees. The goal of Henry Meds is to make weight loss accessible and convenient for a wide audience.

Company Stage

Seed

Total Funding

N/A

Headquarters

San Francisco, California

Founded

N/A

Growth & Insights
Headcount

6 month growth

65%

1 year growth

147%

2 year growth

1633%
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Simplify's Take

What believers are saying

  • The launch of oral dissolvable tablets positions Henry Meds as a pioneer in non-invasive weight loss solutions, potentially attracting a broader customer base.
  • The company's transparent pricing model with no hidden fees can enhance customer satisfaction and retention.
  • Henry Meds' focus on convenience and accessibility through telehealth can lead to rapid growth in the expanding digital health market.

What critics are saying

  • The telehealth weight loss market is highly competitive, requiring Henry Meds to continuously innovate to maintain its market position.
  • Reliance on a single telehealth platform (Doxy) could pose risks if technical issues arise, affecting service delivery.

What makes Henry Meds unique

  • Henry Meds distinguishes itself by offering weight loss solutions without injections or long-term contracts, unlike many competitors in the telehealth weight loss sector.
  • The use of HIPAA-compliant telehealth system Doxy ensures secure and private audiovisual appointments, enhancing patient trust and compliance.
  • The introduction of Compounded Oral Dissolving Tirzepatide Tablets showcases Henry Meds' innovative approach to weight loss treatment.

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