Full-Time
Guest Services Agent
Marriott Vacations Worldwide
5,001-10,000 employees
Operates timeshare and resort vacation brands
Compensation Overview
$30.60/hr
Kaanapali, HI, USA
In Person
 Administrative & Executive Assistance (1) |
|---|
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- Availability to work various shifts, holidays, and both weekend days.
- Ability to reach overhead and below the knees and perform bending, twisting, pulling, and stooping.
- Ability to stand, sit, or walk for an extended period.
- Ability to lift, carry, push, or pull items weighing up to 25 pounds without assistance.
- The position may require background and drug screening in accordance with company policy and applicable legal requirements.
- Check owners and guests into their villas and review property amenities, services, operating hours, local areas of interest, and activities.
- Listen and respond positively to guests' questions, concerns, and requests, and contact other departments to help resolve guest issues.
- Identify and explain room features to guests, including room keys, ice areas, and vending areas.
- Follow up with owners and guests to ensure their requests or problems have been addressed to their satisfaction.
- Answer telephone calls and route them to the appropriate department.
- Assist with bellman and runner duties when required by the facility or location.
- Welcome and greet guests and anticipate and address their needs.
- Interact with colleagues and guests professionally and promptly.
- Contribute to team goals.
- Follow company policies and safety procedures.
Marriott Vacations Worldwide focuses on vacation ownership and resort experiences across a diverse portfolio of brands. It operates vacation ownership programs and runs or collaborates with more than 100 resorts worldwide, employing staff who guide guests and share local cultures. The product works through timeshare-style ownership and resort stays, with associates helping guests plan trips, share information about destinations, and ensure smooth experiences. The company differentiates itself through a strong culture built on care, collaboration, integrity, and customer-centric decision-making, framed by the MVWay and a focus on treating associates well so they can better serve customers. Its goal is to deliver unforgettable vacation experiences, help people pursue fulfilling lives, and grow its associate network while expanding its presence globally.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Orlando, Florida
Founded
1984
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Simplify's Take
What believers are saying
- Q2 2026 contract sales jumped 22%, and management raised full-year guidance August 6.
- Adjusted free cash flow reached $201 million year-to-date, funding buybacks and operations.
- Vladimir Anokhin joined August 4, 2026, to push AI-driven transformation and product development.
What critics are saying
- MVW carried $3.1 billion corporate debt on June 30, 2026, squeezing flexibility.
- Pomerantz and Schall investigations since February 2026 keep securities-litigation overhang alive.
- Timeshare demand slumps and refinancing costs spike, forcing distressed asset sales or covenant stress.
What makes Marriott Vacations Worldwide unique
- Marriott and Hyatt licenses give MVW premium branding other timeshare operators lack.
- Its 3,200-affiliate exchange network and 700,000 owners create sticky switching costs.
- Tokyo’s Ebisu gallery, opened August 18, 2026, deepens Japan distribution.
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Benefits
Phone/Internet Stipend
Holiday Pay
Remote Work Options
Hybrid Work Options
Paid Vacation
Paid Holidays
Unlimited Paid Time Off
Flexible Work Hours
Wellness Program
Mental Health Support
Conference Attendance Budget
Professional Development Budget
Training Programs
Fertility Treatment Support
Family Planning Benefits
Stock Options
Company Equity
401(k) Retirement Plan
401(k) Company Match
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Parental Leave
Adoption Assistance
Childcare Support
Elder Care Support
Relocation Assistance
Employee Referral Bonus
Tuition Reimbursement
Professional Certification Support
Mentorship Program
Gym Membership
Meal Benefits
Pet Insurance
Commuter Benefits
Home Office Stipend
Phone/Internet Stipend
Employee Discounts
Conference Attendance Budget
Growth & Insights and Company News
6 month growth
↑ 7%1 year growth
↑ 7%2 year growth
↑ 7%Ebisu Sales Gallery opens: Marriott Vacation Club 2026.08.19 15:38 Marriott Vacations Worldwide's premium vacation ownership brand, "Marriott Vacation Club," opened the "Ebisu Sales Gallery" at Ebisu Garden Place in Tokyo on August 18. The Ebisu Sales Gallery, which is the third location in Japan, has 12 rooms for travel consultations and proposals, and includes large rooms and a kids' room so that families can visit. At the "Opening Press Preview" held the same day, a press briefing and tape-cutting ceremony were conducted by executives including Marriott Vacations Worldwide CEO Matthew E. Avril and Masahiko Inada, Director of the Japan Branch of the Hawaii Tourism Authority. Last updated: 2026.08.19 15:43 Kyodo News
Marriott Vacations Worldwide (NYSE:VAC) Insider Kathleen Pighini sells 2,500 shares of stock. August 18, 2026 Key points. * Insider Kathleen Pighini sold 2,500 Marriott Vacations Worldwide shares at an average price of $120, generating $300,000 and reducing her position by 18.77% to 10,821 shares. * Marriott Vacations Worldwide reported quarterly EPS of $2.31, beating estimates of $1.97, while revenue rose 5.9% year over year to $1.32 billion. The company issued fiscal 2026 EPS guidance of $8.25-$9.05. * Institutional investors own 89.52% of VAC, and analyst views remain mixed: the stock carries a consensus "Hold" rating with an average price target of $101.45, below its recent trading price near $118. * Five stocks we like better than Marriott Vacations Worldwide. Marriott Vacations Worldwide Corporation (NYSE:VAC - Get Free Report) insider Kathleen Pighini sold 2,500 shares of the company's stock in a transaction on Monday, August 17th. The shares were sold at an average price of $120.00, for a total transaction of $300,000.00. Following the completion of the sale, the insider owned 10,821 shares of the company's stock, valued at approximately $1,298,520. This trade represents a 18.77% decrease in their position. The transaction was disclosed in a legal filing with the Securities & Exchange Commission, which is available through the SEC website. Marriott Vacations Worldwide stock performance. Marriott Vacations Worldwide stock traded down $1.30 during midday trading on Tuesday, hitting $118.17. 62,894 shares of the company's stock were exchanged, compared to its average volume of 542,566. Marriott Vacations Worldwide Corporation has a 12-month low of $44.58 and a 12-month high of $131.34. The company has a debt-to-equity ratio of 2.65, a quick ratio of 2.99 and a current ratio of 3.56. The stock has a market cap of $4.06 billion, a price-to-earnings ratio of -12.09, a price-to-earnings-growth ratio of 2.26 and a beta of 1.23. The firm's 50 day simple moving average is $101.23 and its 200 day simple moving average is $80.20. Marriott Vacations Worldwide (NYSE:VAC - Get Free Report) last posted its quarterly earnings data on Thursday, August 6th. The company reported $2.31 EPS for the quarter, beating analysts' consensus estimates of $1.97 by $0.34. Marriott Vacations Worldwide had a negative net margin of 6.47% and a positive return on equity of 12.27%. The company had revenue of $1.32 billion for the quarter, compared to analyst estimates of $1.30 billion. During the same period in the previous year, the business posted $1.96 earnings per share. Marriott Vacations Worldwide's quarterly revenue was up 5.9% on a year-over-year basis. Marriott Vacations Worldwide has set its FY 2026 guidance at 8.250-9.050 EPS. Equities research analysts predict that Marriott Vacations Worldwide Corporation will post 8.88 EPS for the current year. Institutional investors weigh in on Marriott Vacations Worldwide. Several institutional investors have recently made changes to their positions in VAC. Capital World Investors purchased a new position in shares of Marriott Vacations Worldwide in the 3rd quarter valued at about $226,000. Vanguard Group Inc. boosted its holdings in Marriott Vacations Worldwide by 7.4% during the fourth quarter. Vanguard Group Inc. now owns 3,392,787 shares of the company's stock worth $195,730,000 after buying an additional 234,105 shares in the last quarter. Schonfeld Strategic Advisors LLC purchased a new stake in Marriott Vacations Worldwide during the fourth quarter worth about $12,633,000. AQR Capital Management LLC grew its position in Marriott Vacations Worldwide by 157.8% during the fourth quarter. AQR Capital Management LLC now owns 351,552 shares of the company's stock worth $20,281,000 after buying an additional 215,202 shares during the period. Finally, Bank of New York Mellon Corp purchased a new position in Marriott Vacations Worldwide in the second quarter valued at about $17,975,000. 89.52% of the stock is currently owned by hedge funds and other institutional investors. Analyst upgrades and downgrades. VAC has been the subject of several analyst reports. Susquehanna initiated coverage on Marriott Vacations Worldwide in a research note on Tuesday. They set a "neutral" rating and a $110.00 price objective for the company. Barclays lifted their target price on Marriott Vacations Worldwide from $94.00 to $140.00 and gave the company an "overweight" rating in a research note on Friday, August 7th. Zacks Research raised Marriott Vacations Worldwide from a "hold" rating to a "strong-buy" rating in a report on Monday, August 10th. Mizuho set a $103.00 price target on Marriott Vacations Worldwide in a research note on Wednesday, May 6th. Finally, Morgan Stanley reaffirmed an "underweight" rating and set a $65.00 price target on shares of Marriott Vacations Worldwide in a report on Tuesday. One investment analyst has rated the stock with a Strong Buy rating, seven have assigned a Buy rating, two have given a Hold rating and three have assigned a Sell rating to the company's stock. Based on data from MarketBeat.com, Marriott Vacations Worldwide currently has an average rating of "Hold" and an average price target of $101.45. Discover more Dividend screener tool Stock average calculator About Marriott Vacations Worldwide. Marriott Vacations Worldwide Corporation, headquartered in Orlando, Florida, specializes in the development, marketing and management of vacation ownership resorts and related products. Originally launched as a division of Marriott International in 1984, the company became a separate publicly traded entity in 2011. Since then, it has expanded its offerings through both organic growth and strategic acquisitions, establishing itself as a leading provider in the global timeshare industry. The company's core business activities include selling vacation ownership interests, managing a growing portfolio of branded resorts and operating a loyalty program that allows members to exchange or use points at affiliated properties. This instant news alert was generated by narrative science technology and financial data from MarketBeat in order to provide readers with the fastest reporting and unbiased coverage. Please send any questions or comments about this story to [email protected]. Continue following MarketBeat Before you consider Marriott Vacations Worldwide, you'll want to hear this. 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Marriott Vacations reported second-quarter results that exceeded Wall Street expectations, with revenue reaching $1.32 billion and adjusted earnings per share of $2.31, beating estimates by 2.1% and 15.4% respectively. Contract sales rose 22% year over year, driven by the company's new Tour Logistics initiative and enhanced owner benefits. CEO Matthew Avril attributed the strong performance to the execution of a five-step commercial plan, which included updates to loyalty tiers and targeted marketing. President Mike Flaskey noted that May and June were the company's highest sales months to date. Management raised full-year adjusted earnings guidance to $8.65 per share at the midpoint, representing a 16.5% increase. The company plans to expand its hotel linkage marketing desks and scale Inner Circle events to 1,000 annually, whilst maintaining owner occupancy around 65% without requiring significant new inventory.
Marriott Vacations Worldwide exceeded expectations in Q2 2026, surpassing guidance for both contract sales and adjusted EBITDA. Contract sales increased 22% year-over-year, driven by industry-leading volume per guest of $4,477. Owner contract sales rose 41%, with owner VPG up 33%. Adjusted EBITDA reached $215 million, $12 million above the prior year and $20 million over the midpoint of Q2 guidance. The company generated $87 million in adjusted free cash flow during the quarter and $201 million year-to-date, compared to $22 million in the first half of 2025. Chief Executive Officer Matthew Avril attributed the strong performance to the team's focused execution during a period of rapid change across the organisation's system.
Marriott Vacations Worldwide appoints new Chief Strategy & Transformation Officer. Marriott Vacations Worldwide Corporation has appointed Vladimir Anokhin as Chief Strategy & Transformation Officer and a member of its Executive Leadership Team. In this role, Anokhin will lead transformation initiatives, data analytics, adoption of artificial intelligence capabilities and product development. His responsibilities include supporting coordination across business functions serving owners and members. He will report to Chief Executive Officer Matt Avril. Prior to joining the company, Anokhin served as Chief Strategy Officer at Invited Clubs, where he worked on analytics, technology and business performance initiatives. He previously held the roles of Chief of Staff and Global Head of Product Development at Diamond Resorts. Earlier in his career, he worked in investment banking, focusing on real estate, lodging and leisure, including advising on the sale of Vistana Signature Experiences to Interval Leisure Group in 2015. In his new role at Marriott Vacations Worldwide, Anokhin will work with the leadership team on business operations and owner experience initiatives. Matt Avril, Chief Executive Officer of Marriott Vacations Worldwide, said, "Vlad offers a unique combination of hospitality and operational leadership experience, along with a proven track record of delivering results. As we continue looking for ways to better serve our Owners and members, it's important that our disciplines work together seamlessly across the business. Vlad's role reflects our commitment to strengthening that alignment and positioning MVW for long-term success. We are excited to welcome him to the team."