Salary Range: 35 to 55 (Currency: USD) (Pay period: per-hour-wage)

Responsibilities

• Manage, perform, and document all on-site installation, repair, calibration, preventative maintenance, inspection, and test tasks in a timely and detailed manner for BLI instrumentation
• Ability to adjust coordinates, adjust spectrometer parameters, replace parts etc.
• Diagnose alarms, errors or technical/mechanical problems and implement proper solutions
• Maintain internal instruments to ensure optimal performance (R&D, applications, demo stock) 
• Perform and document system validation (IQ/OQ/PQ) for repaired and incoming stock 
• Triage, schedule, and provide customer support by telephone, email, or customer visits 
• Cooperate and communicate effectively with customers, project teams, engineering team, sales and others
• Prioritized and plan work activities to make the most efficient use of allotted time
• Report and contribute DFS recommendations for products in development 
• Document tasks performed at customer sites using SFDC 
• Log all customer visits and generate new service-related documents
• Report quality issues to QT9 and accomplish tasks in QT9 in a timely manner
• Represent Gator Bio in a constructive way to continue or help build positive customer relationships
• Produce timely and accurate expense reports
• All job duties as assigned.

Qualifications

• Minimum of BS in chemistry, biochemistry, engineering, optical engineering, or related field. 
• Minimum three years of hands-on experience of instrumentation service. 
• Ability to troubleshoot, test, repair and service technical and mechanical equipment
• Ability to adapt to changes in work schedule and alter travel plans accordingly
• Mandarin language skills preferred.
• Basic wet lab skills needed.
• Knowledge of IQ/OQ/PQ a plus. 
• Spectroscopy instrumentation a plus (UV/VIS / Fluorescence / IR /FTIR / Raman). 
• Excellent interpersonal and verbal communications skills. 
• Highly organized and able to work independently. 
• Travel 50-75%. 

Requirements

• Ability to lift, push, pull, carry, and/or move 50+ lbs.
• This role will require long periods of standing, walking, and sitting.
• The employee will be required to use hands for computer work, phone calls, and pipetting.
• Must pass a health screening.