Position Overview

Hypori is seeking a driven, talented, and experienced Program Manager to join our Customer Success team. The Program Manager will report to the Strategic Programs organization and be responsible for leading and executing critical system implementations for DoD, IC, and Federal/Civilian customers.  This is a high impact and high visibility role that will enable the Customer Success organization to realize its goals. Collaborating across multiple organizations and establishing strong credibility, influence, and partnership with key external and internal stakeholders are an essential part of this role.

Responsibilities:

• Define, plan, execute, and monitor a portfolio of strategic programs and projects across the DoD, IC, and Federal/Civilian sectors

• Provide daily program and project management throughout the program lifecycle including planning the overall program and monitoring the progress

• Engage stakeholders on a variety of programmatic and technical topics including product capabilities, implementation requirements (RMF, network, authentication), and deploying enterprise-wide programs to end-user communities exceeding 100,000 users

• Develop, deliver, and manage a comprehensive communication vehicle to provide visibility on the measurable progress of enabling our Customer Success strategy on key accounts

• Serve as the primary customer and external stakeholder points of contact to effectively implement the Hypori product in complex Government environments

• Identify and manage risks/issues within the program and define correction action to avoid or minimize disruption to the implementation process

• Develop Statements of Work (SOW) and Government proposals to implement and sustain the Hypori product in a variety of deployment models and classifications

• Represent the product and customer implementations in a variety of public forums including trade shows, conferences, and working groups

• Design program playbooks to standardize and repeatable implementation processes across like customer bases

Qualifications:

• Must obtain at least a DoD Secret (Tier 3) security clearance with the ability to obtain a TS (Tier 5) clearance. 

• Must be a US Citizen.

• Position is remote, but must reside within the DC, Maryland, or Virginia (DMV) area for local travel. 

• 10+ years of practical experience DoD, IC, and/or Federal/Civilian Program Management across complex, multi-program enterprise organizations that are delivering product/services features and managing dependencies between other programs and products within a large portfolio of strategic customers.

• Demonstrated proficiency with software delivery methodologies and portfolio management for SaaS, on-premise, or hybrid software deployment models.

• Ability to rapidly gain/build trust and confidence of internal and external stakeholders

• Proven track record of defining, establishing, and maintaining a consistent, traceable decision-making process across a heterogeneous landscape of stakeholders.

• Experience establishing organizational and software delivery metrics, building reports and dashboards detailing health including customer success, project execution, and program health.

• Experience working with complex U.S. Federal Government or other public sector compliance requirements. 

• Dedication to delivering outstanding customer experiences. 

• Ability to excel in a fast-paced, dynamic, high-growth environment.

• Exceptional communication and interpersonal skills. Strong collaboration and communication skills to work effectively with other departments.

• Proficiency in written communication for drafting professional emails, reports, and documentation. 

• The capability to deliver engaging and informative presentations. 

• Bachelor’s degree in computer science, information technology, or a similar field or an equivalent combination of education and experience 

• Ability to Travel up to 10%

Preferred Qualifications: 

• Top Secret/SCI w/ CI poly clearance.

• Preferred experience working with various compliance frameworks (e.g., FedRAMP, SOC 2, NIST, ISO 27001, HIPAA, and SOX) is a plus.

• PMP or PgMP certification.

About Us

Hypori offers a comprehensive benefits package, including medical, dental, vision, PTO, life & disability packages, technical training, tuition reimbursement, a 401k plan with employer matching contribution, and more. The 

Hypori is committed to providing equal employment opportunities and is dedicated to creating an inclusive workplace that embraces diversity and differences. They are open to providing reasonable accommodations to applicants with disabilities as needed during the application and hiring process.

If you are interested in this job opportunity, you can visit their website at https://hypori.com/ for more information.

Pay Range 

$135,000 - $170,000 USD