Part-Time
Operations Coordinator
Pennsylvania State University
Land-grant university in University Park, PA
No salary listed
Company Does Not Provide H1B Sponsorship
York, PA, USA
In Person
Associate's
Category
 Operations & Logistics |
|---|
Required Skills
Customer Service
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Requirements
- Strong time management and prioritization skills and the ability to multitask in a deadline-oriented environment.
- Ability to work on a team and establish cooperative working relationships.
- High-level written and verbal communication skills.
- Professional demeanor with sound judgment, discretion, and confidentiality.
- Project management skills, initiative, and the ability to prioritize work independently.
- A minimum of three years of experience in event production, project management, and/or customer service.
- An Associate’s degree or an equivalent combination of education and experience.
- Comfort working with multiple departments and external clients in a fast-paced environment.
- Ability to connect day-to-day functions to long-range organizational goals and objectives.
- Ability to work nights and weekends, including occasional long days, as required by the event schedule.
Responsibilities
- Work with the Pullo Center Director to plan and produce events and performances by supporting strategic oversight, daily management, and long-term development of Front of House operations.
- Support the Director with administrative tasks, including coordinating calendars, meetings, logistics, and staff schedules.
- Lead the development of policies, manuals, workflows, and standardized operating procedures to improve efficiency, clarity, and the guest experience.
- Identify and address guest-service issues, accessibility needs, safety concerns, and conflicts professionally and discreetly.
- Become proficient in the Ticketmaster system and serve as a support resource for Box Office staff.
- Evaluate ticket-sales analytics, research sales trends, and report findings to the leadership team to inform marketing, promotion, and booking decisions.
- Serve as the primary contact for assigned community rental clients after contracts are finalized.
- Coordinate with technical, box office, facilities, security, and campus teams on event planning, setup, staffing, ticketing, and client needs.
- Coordinate the event-advance process by aligning stakeholders and distributing the information needed to execute each event.
- Provide on-site coordination during rental events, including distributing day-of-show schedules, overseeing client load-in, communicating with stakeholders, and troubleshooting in real time.
- Oversee post-event cleanup and load-out, verify that the theater is clear, confirm staff and crew hours are recorded, and complete event follow-up and debriefing with the leadership team.
- Partner with the Pullo Director to ensure patrons, artists, staff, volunteers, and rental clients feel welcomed and supported.
- Uphold hospitality standards based on respect and community building.
- Oversee volunteer ushers in conjunction with goals established by the Director and leadership team.
- Ensure performances are staffed with volunteer ushers by communicating needs, creating schedules, conducting pre-show meetings, and serving as the primary usher contact during events.
- Maintain ticket-scanning equipment and radios.
- Plan and coordinate hospitality needs for performances and crew meals.
Pennsylvania State University is a multi-campus, land-grant public research university whose mission spans undergraduate and graduate education, research, and public service.
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