Full-Time

Associate Customer Service Representative Spanish Everyday Banking

Posted on 1/8/2025

Wells Fargo

Wells Fargo

10,001+ employees

Provides banking, mortgage, and investment services

Fintech
Financial Services

Compensation Overview

$20Hourly

Entry, Junior

No H1B Sponsorship

San Antonio, TX, USA

Must work on-site at the location posted.

Category
Customer Success Management
Sales & Account Management
Required Skills
Customer Service
Requirements
  • 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Bilingual speaking and reading proficiency in Spanish/English
Responsibilities
  • Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
  • Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
  • Escalate questions and issues to more senior employees

Wells Fargo provides a variety of financial services including banking, mortgages, investments, credit cards, and personal and commercial financial solutions. The company serves individual consumers, small businesses, and large corporations, offering customized services to meet different financial needs. Its products work through a network of branches and ATMs, as well as online and mobile banking platforms, ensuring convenience and security for users. Unlike many competitors, Wells Fargo has a broad range of specialized services such as financial planning and wealth management, which cater to clients with diverse financial goals. The company's goal is to enhance customer success by continually improving its services and maintaining a strong focus on security and innovation.

Company Stage

IPO

Total Funding

$222.1M

Headquarters

San Francisco, California

Founded

1851

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased focus on digital banking solutions enhances customer engagement and service efficiency.
  • The rise of sustainable finance creates opportunities for green investment products.
  • Blockchain integration enhances security and efficiency in cross-border transactions.

What critics are saying

  • Increased competition in the credit facility market may impact Wells Fargo's market share.
  • Pressure to offer sustainable financing options due to competitors securing green loans.
  • Competitive refinancing environment could affect Wells Fargo's profitability.

What makes Wells Fargo unique

  • Wells Fargo offers a wide range of tailored financial solutions for diverse clients.
  • The company leverages a robust online and mobile banking platform for customer convenience.
  • Wells Fargo's extensive branch and ATM network enhances its service accessibility.

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Benefits

Health Insurance

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Parental Leave

Disability Insurance

Life Insurance

Tuition Reimbursement

Commuter Benefits

Adoption Assistance