Senior Director of Strategic Finance & Analytics, Customer Success & Hardware

Role Description

The Strategic Finance & Analytics (SF&A) team is responsible for providing data-driven insights to inform strategic, financial, and operational decision-making across the company. We’re seeking a Senior Director to lead our Customer Success & Hardware FS&A teams to drive initiatives including business planning, corporate strategy, and strategic projects. This is a high-impact role that will offer substantial senior leadership exposure and the opportunity to drive long-term shareholder value in a hyper-growth environment at scale.

Responsibilities

• Provide financial and strategic thought leadership supported by rigorous analysis, with a focus on business planning, corporate strategy, and capital allocation
• Facilitate executive decision-making by translating sophisticated analysis into actionable financial & operational recommendations. Examples include: resource prioritization, monitoring leading indicators to predict business outcomes, and helping leaders meet operational goals

• Own Customer Success & Hardware financial reporting and analytics processes. Examples include: weekly pacing of operational KPIs, monthly P&L reporting, and long-term forecasting of material KPIs

• Drive strategic initiatives through a combination of business partnering, analytical insight, and project management
• Lead and develop a team of high-performing finance and analytics professionals
• Collaborate across all levels of the organization via cross-functional relationships and provide a nuanced understanding of Toast’s business model, including unit economics, customer experience, competitive context, and internal processes

Requirements

• Bachelor’s degree
• 15+ years of experience in finance and analytics: strategic finance, FP&A, or business intelligence, preferably at a high-growth tech company; or equivalent experience
• Expert in Excel; extensive experience building financial models and analyzing large data sets
• Excellent communication & experience with Google Suite; ability to distill complex analyses into structured outputs and present to all levels of management
• Track record of leading, growing, and developing high-performing teams
• Effective project management; highly organized, independent, and self-motivated
• History of building positive relationships with people and teams across a broad, diverse organization
• Ability to think creatively and critically, and thrive in a dynamic and often ambiguous work environment

Bonus Skills

• SaaS or FinTech industry experience
• Experience with Pricing & monetization
• Knowledge of SQL, Python or R