Home Care Agency Coordination Manager

YELM US Associates is the administrative division supporting our licensed home care agencies, Ultimate Care and Swift Home Care. Our office team works behind the scenes to ensure patients receive exceptional care — giving families true peace of mind — while also providing the coordination, resources, and support our field staff need to succeed. As our organization continues to grow, we are proud to expand our team in South Brooklyn and welcome individuals who are passionate about making an impact. Join a team that truly lives by its core values every day!

About Us
Our mission is to provide and restore client dignity and independence in their homes through individualized care plans that reduce caregiver role strain and stress on family members while helping clients avoid nursing homes and assisted living facilities. YELM US Associates LLC is a licensed home care provider offering comprehensive home care services. We lead with our hearts to deliver top-quality, compassionate, and empathetic care.

Compensation: $80,000-$85,000 annually.

Location: Bensonhurst / Dyker Heights, Brooklyn, NY. 

Schedule: Monday-Friday 9:00AM-5:00PM Onsite.

The Home Care Manager oversees the daily operations of the Coordination Department within a home care agency. This role is responsible for ensuring patient schedules are fully staffed with qualified caregivers while maintaining compliance, operational efficiency, and departmental KPIs. The Manager provides leadership, coaching, workflow oversight, and operational support to Team Leads and Coordinators, while ensuring compassionate, high-quality service to patients and their families. 

Leadership & Supervision 

• Oversee and support Team Leads and Coordinators in daily departmental operations. 
• Provide coaching, mentoring, and training to enhance staff performance and efficiency. 
• Conduct regular team meetings to review operational updates, policies, goals, and challenges. 
• Monitor employee performance and provide ongoing feedback, recognition, and corrective action when necessary. 
• Maintain consistent communication and updates with the Director of Coordination. 

Key Responsibilities 

• Manage and coordinate departmental coverage needs. 
• Handle line transfer requests and tele-broadcast communications. 
• Meet daily with Team Leads and the Director to review operational updates and priorities. 
• Support Team Leads with escalated client and caregiver concerns. 
• Audit schedules and documentation to ensure accuracy and compliance. 
• Provide staff training and performance support as needed. 
• Create and manage on-call schedules. 
• Respond to and address departmental emails in a timely manner. 
• Monitor case acceptance and staffing progress. 
• Ensure proper use of agency templates, workflows, and protocols. 
• Review pre-billing and private pay reports for billing deadlines. 
• Run and review daily event reports. 
• Track productivity, attendance, caseloads, and departmental performance metrics. 
• Collaborate with internal departments to ensure smooth operations and reporting. 
• Ensure compliance with DOH, MLTC, and agency policies and procedures. 

Requirements 

• Minimum 3–5 years of experience in home care coordination and scheduling. 
• Previous supervisory or management experience required. 
• Strong knowledge and experience with HHA Exchange. 
• Experience managing high-volume scheduling environments. 
• Excellent organizational, communication, and problem-solving skills. 
• Ability to multitask, prioritize, and troubleshoot effectively. 
• Strong leadership skills with the ability to motivate and support a team. 

Benefits

We offer the Ultimate employee perks!

• Comprehensive Health, Vision, Dental Benefits
• 401k Retirement plan + Employer Match
• Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance
• Generous paid time off, sick time + more!

Why Choose Us?

At YELM US Associates, LLC, we are dedicated to fostering a people-centric culture that is essential for success in today’s home care landscape. Our commitment begins with inspiring and empowering our employees to reach their full potential. We actively cultivate a dynamic learning environment that allows team members to explore and develop their passions and talents. Our goal is to support holistic growth—both personally and professionally—whether within the office or beyond. Join us on a journey of empowerment, growth, and achievement.

At YELM US Associates, LLC and our affiliates, we are committed to creating a diverse, inclusive, and authentic workplace. If you’re enthusiastic about this role but don’t meet every qualification listed, we still encourage you to apply—you may be the ideal candidate for this or another opportunity within our organization.

YELM US Associates, LLC is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

YELM US Associates, LLC does not accept resumes from unsolicited search firms or recruiters.