Full-Time

IT Support Specialist

Posted on 4/5/2024

IXL Learning

501-1,000 employees

Personalized K-12 educational platform with analytics

Data & Analytics

Education

Junior, Mid

Raleigh, NC, USA

Required Skills

Microsoft Azure

Android Development

Linux/Unix

Requirements

BA/BS degree
1-3 years in an IT support environment
Experience with Windows 10 or greater and macOS
Experience with MDM
Experience troubleshooting complicated systems and problems
Eager to learn Linux and related technologies
Excellent writing/documentation skills
Ability to work both independently and with small teams
Experience with iOS/Android/Linux a plus

Responsibilities

Manage all Windows and macOS computers in our San Mateo, Raleigh, and Harrisonburg offices
Assist in the deployment, maintenance, and support of all software, hardware, and operating systems
Assist with onboarding by setting up new accounts and hardware
Provide timely responses for issues raised in our Slack channels
Research and resolve employee support tickets involving hardware, software, and malware in an efficient and timely manner
Provide training to improve user awareness of all IT services and best practices
Administration of GSuite workspace, Vonage phone system, Azure/Entra services, asset management through Snipe-IT

IXL Learning, a leading EdTech company with products used by 15 million students worldwide, is seeking an up-and-coming IT professional to join our team. As an IT Support Specialist, you will join a team focused on making the lives of our coworkers easier by providing them with the technology they need to do their jobs. You’ll troubleshoot laptop issues, be asked to support numerous cloud apps, become an integral part of the onboarding process, and assist in completing IT projects. You should love experimenting with new technologies, enjoy helping your coworkers, and be unintimidated by juggling multiple projects. #LI-JR1

WHAT YOU’LL BE DOING

Manage all Windows and macOS computers in our San Mateo, Raleigh, and Harrisonburg offices
Assist in the deployment, maintenance, and support of all software, hardware, and operating systems #LI-ONSITE
Assist with onboarding by setting up new accounts and hardware
Provide timely responses for issues raised in our Slack channels
Must have familiarity with MDM technology (Intune and JAMF)
Research and resolve employee support tickets involving hardware, software, and malware in an efficient and timely manner
Provide training to improve user awareness of all IT services and best practices
Administration of GSuite workspace, Vonage phone system, Azure/Entra services, asset management through Snipe-IT

WHAT WE’RE LOOKING FOR

BA/BS degree
1-3 years in an IT support environment
Experience with Windows 10 or greater and macOS
Experience with MDM
Experience troubleshooting complicated systems and problems
Eager to learn Linux and related technologies
Excellent writing/documentation skills
Ability to work both independently and with small teams
Experience with iOS/Android/Linux a plus

ABOUT IXL LEARNING

IXL Learning is the country’s largest EdTech company. We reach millions of learners through our diverse range of products. For example:

1 in 4 students in the United States uses IXL.com
Rosetta Stone provides an immersive learning experience for 25 languages
Wyzant is the nation’s largest community of tutors, covering 300+ subjects
Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we’re looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.

IXL Learning

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Website

View Company Profile

IXL Learning offers a personalized K-12 curriculum in math, language arts, science, social studies, and Spanish, utilizing real-time analytics and individualized guidance to tailor learning experiences for students. The platform incorporates technology to provide real-time diagnostic tools, ultimately enhancing learning outcomes.

Company Stage

N/A

Total Funding

$510M

Headquarters

San Mateo, California

Founded

1998

Growth & Insights

Headcount

6 month growth

↑ 0%

1 year growth

↑ 2%

2 year growth

↑ 21%

Benefits

100% paid medical, dental, and vision

Matching 401K retirement plan

Flexible paid time off and sick days