Full-Time

IT Support Specialist

Updated on 5/9/2024

IXL Learning

IXL Learning

501-1,000 employees

Personalized K-12 educational technology platform

Data & Analytics
Education

Junior

Raleigh, NC, USA

Required Skills
Microsoft Azure
Android Development
Linux/Unix
Requirements
  • BA/BS degree
  • 1-3 years in an IT support environment
  • Experience with Windows 10 or greater and macOS
  • Experience with MDM
  • Experience troubleshooting complicated systems and problems
  • Eager to learn Linux and related technologies
  • Excellent writing/documentation skills
  • Ability to work both independently and with small teams
  • Experience with iOS/Android/Linux a plus
Responsibilities
  • Manage all Windows and macOS computers in our San Mateo, Raleigh, and Harrisonburg offices
  • Assist in the deployment, maintenance, and support of all software, hardware, and operating systems
  • Assist with onboarding by setting up new accounts and hardware
  • Provide timely responses for issues raised in our Slack channels
  • Must have familiarity with MDM technology (Intune and JAMF)
  • Research and resolve employee support tickets involving hardware, software, and malware in an efficient and timely manner
  • Provide training to improve user awareness of all IT services and best practices
  • Administration of GSuite workspace, Vonage phone system, Azure/Entra services, asset management through Snipe-IT

IXL Learning offers a personalized K-12 curriculum in math, language arts, science, social studies, and Spanish, utilizing real-time analytics and individualized guidance to tailor learning experiences for students. The platform incorporates technology to provide real-time diagnostic tools, ultimately enhancing learning outcomes.

Company Stage

N/A

Total Funding

$510M

Headquarters

San Mateo, California

Founded

1998

Growth & Insights
Headcount

6 month growth

0%

1 year growth

2%

2 year growth

19%

Benefits

100% paid medical, dental, and vision

Matching 401K retirement plan

Flexible paid time off and sick days