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Client Director
Strategics, Tech and Media
Posted on 11/15/2022
Remote in USA • Sorrento Valley, San Diego, CA, USA
Experience Level
Desired Skills
Customer Service
  • Located in California, United States. Greater LA preferred
  • 7+ years Enterprise, full-cycle SaaS/PaaS Sales
  • 5+ years of experience in Client Management or Client Director function supporting Enterprise clients
  • 5+ years experience managing strategic, global scale Tech & Media clients
  • 5+ years experience leading matrixed account teams
  • Demonstrated consistency in achieving sales targets
  • Validated multi-million-dollar closes, Enterprise scale C-Suite Relationships, success leveraging internal Executive sponsorship, and aligning strategic account strategies to revenue opportunities
  • Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)
  • Ability to understand broad, macro-level business IT needs for a prospective client
  • Travel up to 40%
  • Provide strategic leadership to select number of large strategic tech/media clients
  • Be the relationship manager between customers and ServiceNow
  • Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes
  • Manage all Executive relationships between ServiceNow and assigned clients
  • Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
  • Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
  • Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
  • Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time
Company Core Values
  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble