Full-Time

CS Ops – CX Lead

Confirmed live in the last 24 hours

BlueCat

BlueCat

501-1,000 employees

Secure, scalable DNS and DHCP solutions

Mid

Remote in Canada

Required Skills
Sales
Communications
Management
Salesforce
Marketing
Requirements
  • Degree in marketing, business, communications, or equivalent
  • Minimum 3-5 years experience in a Customer Success role with direct impact on customer experience initiatives
  • Prior work experience within a fast-paced technology company
  • Understanding of Project Management practices
  • Strong team player who demonstrates a high level of initiative and attention to detail
  • Advanced proficiency in Salesforce
  • Experience with Pardot and Gainsight would be an asset
Responsibilities
  • Drive campaign management end to end
  • CS at scale: email/campaign coordination and management
  • Content creation: monthly/quarterly CS slides and talking points
  • Document template creation and/or updates for recurring activities across CS
  • Marketing/CS liaison
  • Voice of Customer (VoC) consolidation and distribution
  • Create and maintain post sales lifecycle mapping
  • CX lens on process
  • Knowledge article contributions
  • Leverage care portal usage data to refine content review strategy
  • Community of the future coordination and contribution

BlueCat Networks offers an Adaptive DNS™ platform that provides secure, fast, and flexible DNS, DHCP, and IPAM (DDI) solutions for large organizations, leveraging dynamic, open, secure, scalable, and automated resources to support complex digital transformation initiatives, including hybrid cloud adoption and rapid application development.

Company Stage

Series B

Total Funding

$27.8M

Headquarters

Toronto, Canada

Founded

2001

Growth & Insights
Headcount

6 month growth

10%

1 year growth

11%

2 year growth

30%