Field Service Representative

Job Title:  Field Service Representative - JSF

Working Pattern:  Onsite

Working location: San Diego, CA

As a Field Service Representative - supporting JSF, you will serve as the primary point of contact to resolve issues arising from integration and operation of LiftSystem components, providing technical guidance and advice in the evaluation of LiftSystem problems and to render technical assistance. The principal location will be at Marine Corps Air Station Miramar, CA.

Why Rolls-Royce?

Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.

We are proud to be a force for progress, powering, protecting and connecting people everywhere.

We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey.

Rolls-Royce has been recognized as the top employer in the Engineering & Manufacturing category on the prestigious Forbes Top Employers for Engineers list for 2025. This ranking highlights our commitment to innovation, employee development, and fostering a collaborative environment where engineers can thrive.

Be part of a team that sets the industry standard and drives groundbreaking solutions.

At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

What you will be doing

With this attractive opportunity, you’ll have the chance to:

Key Accountabilities:

• Be the initial point of customer contact for LiftSystem Action Resolution issues at MCAS Miramar. As required, provide assistance to Pratt & Whitney and government personnel on technical issues which include: LiftSystem/Aircraft interface issues, Lift System troubleshooting, LiftSystem maintenance, LiftSystem repairs, and logistic support. Providing customers with an authoritative point of contact on all issues related to the operation of the LiftSystem product and maintain connectivity between Rolls-Royce management and key customers

• Ensure that all operational events are captured and recorded in Maximo to support data gathering activities and transfer as necessary to meet the requirements of the program. (Allows RR to meet contract requirements by establishing root cause of operational impact with a view to minimize in the future). Provide Pratt and Whitney onsite team with regular status updates, including closure statements and any corrective action as required.

• Review proposed engineering changes with the view of minimizing adverse impact on the product in the field. Provide regular status updates to onsite Pratt & Whitney representatives as required to ensure efficient coordination of the planned changes.

• Maintain status on Rolls-Royce deliveries of flight hardware, modification kits, support equipment, containers and spares, reporting any anomalies for resolution.

• Provide on-site Pratt & Whitney representatives with regular updates as required. You will also assist in interpretation and refinement of Rolls-Royce maintenance and repair instructions, damage acceptance and repair limits, Lift System modification accomplishment instructions, referring issues for resolution to Rolls-Royce Engineering and logistic staff as required.

• Ensure TV and AR reporting are provided to Rolls-Royce, (including issues relating to support equipment), providing supplementary information as required, ensure Rolls-Royce office space, including IT and communications are maintained through appropriate liaison with Rolls-Royce functional and project management and provide regular status reports of operational activity in support of F35 Operations.

• Support Fleet Operations senior leadership in executing Fleet Ops and JSF Program responsibilities.

Who we’re looking for:

At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.

Basic Requirements:

• Associate's degree and 4+ years’ experience, including experience in Customer Support Or

• Bachelor’s Degree and 2+ years’ experience, including experience in Customer Support Or

• Master’s Degree or JD /PhD

• In order to be considered for this role, you must be a US citizen

What we offer

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location.  It’s a locally managed and flexed informal discretionary arrangement. 

As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.

For fully remote roles, employees can live in any state except Idaho, Nebraska, Nevada, Vermont, and Wyoming.

Relocation assistance will be provided if applicable.

Salary Range: $94,534 - $141,801

Job Posting expires 5/2/25

Field Services25 Apr 2025; 00:04$94,534 - $141,801-AnnuallySan Diego, CA

Benefits

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.