Jr Technical Analyst
Posted on 2/2/2022
INACTIVE
ION Group

1,001-5,000 employees

Holding company
Company Overview
ION software wants to help improve decision-making, increase efficiency, simplify complex processes and empower people. They enable financial institutions, central banks and corporations to digitize and automate their most business critical processes.
Data & Analytics
Fintech

Company Stage

Series B

Total Funding

$42.1M

Founded

1998

Headquarters

null, United Kingdom

Growth & Insights
Headcount

6 month growth

4%

1 year growth

19%

2 year growth

25%
Locations
Woking, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
C/C++
Linux/Unix
Requirements
  • Hold an IT, numerate or business related Degree or equivalent experience
  • Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure
  • Good grounding in and desire to develop technical skills in areas such as database technologies and system performance
  • Ability to read and understand code in one or more of the following: C++, TCL, UNIX Scripting
  • Ability to troubleshoot and approach problem solving in a logical manner
  • Able to use own initiative, good attention to detail
  • Technical Operations Analysts need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers
  • Excellent written and verbal communication skills
  • A confident and professional manner
  • Able to manage own time and a changing workload
  • Co-operative approach to working with team members and other departments
  • Able to view situations from a customer perspective and act accordingly
  • A strong desire to develop a deep understanding of financial markets and business flows and system functionality
  • Working knowledge of networks and network infrastructure is desirable
Responsibilities
  • Investigates incidents assigned to them by the Service Desk
  • Prioritizes incidents and keep them up to date on the internal incident tracking system
  • Communicates updates effectively and promptly to the client
  • Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation
  • Oversee and test deployment of direct delivered software
  • Deals with unexpected events or failures which limit clients use of the supported systems
  • Carries out application and capacity system checks, aiming to identify and resolve issues before they impact clients
  • Develops strong working relationships with other departments to assist with the delivery of our service to clients
  • Works closely with 3rd party vendors and exchanges regarding software upgrades and market events
  • Adheres to "best practice" and department procedures for client communications, incident progression and investigation
  • Participates in the team shift patterns and assists with weekend work and out of hours escalation when required
  • Over 2,000 of the world's leading corporations, including 50% of the Fortune 500 and 30% of the world's central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk
  • Over 800 of the world's leading banks and broker-dealers use our electronic trading platforms to operate the world's financial market infrastructure