Jr Technical Analyst
Posted on 2/2/2022
INACTIVE
Holding company
Company Overview
ION software wants to help improve decision-making, increase efficiency, simplify complex processes and empower people. They enable financial institutions, central banks and corporations to digitize and automate their most business critical processes.
Data & Analytics
Fintech
Company Stage
Series B
Total Funding
$42.1M
Founded
1998
Headquarters
null, United Kingdom
Growth & Insights
Headcount
6 month growth
↑ 4%1 year growth
↑ 19%2 year growth
↑ 25%Locations
Woking, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
C/C++
Linux/Unix
Requirements
- Hold an IT, numerate or business related Degree or equivalent experience
- Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure
- Good grounding in and desire to develop technical skills in areas such as database technologies and system performance
- Ability to read and understand code in one or more of the following: C++, TCL, UNIX Scripting
- Ability to troubleshoot and approach problem solving in a logical manner
- Able to use own initiative, good attention to detail
- Technical Operations Analysts need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers
- Excellent written and verbal communication skills
- A confident and professional manner
- Able to manage own time and a changing workload
- Co-operative approach to working with team members and other departments
- Able to view situations from a customer perspective and act accordingly
- A strong desire to develop a deep understanding of financial markets and business flows and system functionality
- Working knowledge of networks and network infrastructure is desirable
Responsibilities
- Investigates incidents assigned to them by the Service Desk
- Prioritizes incidents and keep them up to date on the internal incident tracking system
- Communicates updates effectively and promptly to the client
- Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation
- Oversee and test deployment of direct delivered software
- Deals with unexpected events or failures which limit clients use of the supported systems
- Carries out application and capacity system checks, aiming to identify and resolve issues before they impact clients
- Develops strong working relationships with other departments to assist with the delivery of our service to clients
- Works closely with 3rd party vendors and exchanges regarding software upgrades and market events
- Adheres to "best practice" and department procedures for client communications, incident progression and investigation
- Participates in the team shift patterns and assists with weekend work and out of hours escalation when required
- Over 2,000 of the world's leading corporations, including 50% of the Fortune 500 and 30% of the world's central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk
- Over 800 of the world's leading banks and broker-dealers use our electronic trading platforms to operate the world's financial market infrastructure