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Technical Assistance Center
Tac, Data Analyst
Posted on 12/10/2022
Raleigh, NC, USA
Experience Level
Desired Skills
Data Analysis
  • Bachelor's degree in math, statistics, computer sciences, or related fields; or Bachelor's degree in unrelated field plus 2 years work experience in statistical analysis
  • Strong analytical and critical thinking skills, with high attention to detail, and the ability to collect, organize, analyze, and present significant amounts of information
  • Highly self-motivated, with the ability to work independently and take ownership of issues, and willingness to overcome challenging problems while identifying opportunities for improvement
  • Use analytical tools and statistical techniques to build ways for identifying, analyzing, and troubleshooting anomalies, trends and patterns found in network data
  • Use data analysis techniques and methods to get accurate and actionable insights across multiple datasets
  • Work with TAC management to optimize data-driven workflows; and provide actionable data solutions, data visualization, and analysis results of our customers traffic
  • Think creatively to seek improvements in statistical techniques, reporting methods, and making solutions efficient and scalable
  • Professional communications with customers in reporting identified issues
  • Manage ticket progress to help identify and address customer issues within Service Level Agreement requirements
  • Escalate chronic or intermittent issues to our TAC team and management team
  • Work closely with our customer's Analytics Teams and internal Analytics and Engineering teams to identify and mitigate issues quickly and efficiently
Desired Qualifications
  • Experience using statistical methods, data mining, and analytics techniques on large datasets, using Excel and various other data collection tools. Any experience with SQL and accessing data, plus automation with Python is a plus
  • Experience within analysis in telecom, networking, financial, or other technical, data-driven businesses are a plus
  • Knowledge of software development

1,001-5,000 employees

Global enterprise communications platform
Company Overview
Bandwidth’s mission is to develop and deliver the power to communicate with their universal communications platform. The company provides a cloud-ready voice, messaging, and emergency service connectivity for enterprises that simplifies how businesses deliver integrated global experiences.
  • 100% Medical & Dental Coverage
  • 401(k) & College Savings Plan
  • PTO with Email Embargo
  • Free Gym Membership
  • 90 Minute Workout Lunches
  • Employee Development Opportunities
Company Core Values
  • Serve
  • Communicate & Comit
  • Innovate & Integrity
  • Lead & Learn