Full-Time

Jira Service Management

Jsm, Administrator

Confirmed live in the last 24 hours

Diligent Corporation

Diligent Corporation

1,001-5,000 employees

Provides governance, risk, and compliance solutions

Consulting
Enterprise Software
Cybersecurity

Compensation Overview

$110k - $130kAnnually

Mid

New York, NY, USA

Category
IT Project Management
IT Support
IT & Security
Required Skills
Atlassian
REST APIs
Confluence

You match the following Diligent Corporation's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Bachelor’s degree in computer science/ engineering/ information technology preferred.
  • Minimum of 3 years of experience in administering Jira Service Management.
  • Knowledge of the Atlassian ecosystem including Jira and Confluence.
  • Strong written and verbal skills and ability to communicate at technical and business levels.
  • Experience relaying sensitive information to appropriate parties. Keeps clients, superiors, and peers updated based on their information needs.
  • Excellent multi-tasking skills. Prioritize and perform a variety of concurrent tasks with minimal direction.
  • Knowledge of scripting languages and familiarity with REST APIs.
  • Jira Administrator or ITIL certification is required.
Responsibilities
  • Manage the Jira Service Management platform, including user accounts, permissions, and roles.
  • Configure and customize Jira projects, workflows, issue types, screens, fields, and notifications to meet organizational needs.
  • Integrate Jira with other tools and systems to enhance Jira’s functionality and support the organization’s needs.
  • Provide technical support to end-users, troubleshoot issues, and resolve system-related problems in a timely manner.
  • Develop and deliver training sessions for staff and create comprehensive documentation for system usage and best practices.
  • Identify opportunities for process improvements and implement enhancements to increase efficiency and effectiveness.
  • Generate and analyze reports to monitor system performance, identify trends, and support decision-making processes.
  • Setting up and customizing workflows to match the team’s processes and ensure smooth project management.
  • Ensure security best practices are followed and implemented across all aspects of JSM.
Desired Qualifications
  • Positive attitude and a big appetite to provide/enhance world class executive/employee experience.

Diligent provides governance, risk, and compliance (GRC) solutions through a software-as-a-service (SaaS) model. Their platform helps organizations manage board activities, ensuring operations are clear, simple, and secure. Clients, including large enterprises, government entities, and non-profits, use Diligent's tools to streamline board management, comply with regulations, and support environmental, social, and governance (ESG) commitments. Diligent operates on a subscription basis, allowing clients to access a suite of software tools for a recurring fee, with options for premium features. The company stands out in a competitive market by emphasizing data security, user privacy, and a user-friendly interface, enabling leaders to make informed decisions and mitigate risks. Diligent's goal is to assist organizations in navigating regulatory challenges and achieving their strategic objectives.

Company Size

1,001-5,000

Company Stage

Series B

Total Funding

$21.6M

Headquarters

New York City, New York

Founded

1994

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for GRC solutions boosts Diligent's market potential.
  • Expansion into Latin America taps into emerging digital transformation markets.
  • Partnerships enhance service offerings and expand market reach.

What critics are saying

  • Data breaches could undermine client trust and attract regulatory scrutiny.
  • AI and Google Drive integration may introduce new cybersecurity vulnerabilities.
  • Expansion into Latin America may expose Diligent to regional instability.

What makes Diligent Corporation unique

  • Diligent serves 62% of the Fortune 500, showcasing its market dominance.
  • The company integrates S&P Global data for enhanced market insights.
  • Diligent's platform offers AI-driven analytics for predictive insights.

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Benefits

Flexible Work Hours

Health Insurance

Paid Vacation

Wellness Program

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

1%

2 year growth

22%
CFO Tech
Jan 15th, 2025
Diligent partners with S&P for market insights reports

The reports integrate S&P Global Market Intelligence's financial data with Diligent Boards, offering insights concerning a company's market position.

Techedge AI
Dec 9th, 2024
Diligent Introduces New AI Features & Google Drive Integration for Boards

Diligent has integrated with Google Drive to allow users to securely upload documents directly into board books.

RT Tech Law
Sep 17th, 2024
Rajah & Tann Technologies and Diligent Join Forces to Drive Governance, Risk, and Compliance Excellence

Singapore, 12 September 2024 - Rajah & Tann Technologies is pleased to announce its partnership with Diligent Corporation, a leading governance, risk, and compliance (GRC) SaaS company.

The Register
Jul 24th, 2024
Data pilfered from Pentagon IT supplier Leidos

The documents are believed to have been stolen in a previously disclosed attack and data theft at Diligent Corporation, a provider of governance software.

Business Wire
Jul 17th, 2024
Diligent Expands Its Presence in Latin America with New Office in Guadalajara, Mexico

Diligent has partnered with Aeries Technology, Inc. (Nasdaq: AERT), a global professional services and technology consulting partner, to efficiently open and scale its Guadalajara operation by leveraging Aeries' market-leading advisory, talent acquisition and pilot-based scaling services.