IT System Administrator

Job Description

You’ll play a key role in keeping our teams productive, supported, and connected:

• Own the employee IT lifecycle (onboarding and offboarding processes),

• Provide daily IT support by handling and resolving user requests and incidents via our ticketing system while meeting defined service level agreements (SLAs),

• Provide L1/L2 support (Google Workspace, Microsoft 365, hardware/software issues),

• Maintain and support our device fleet (laptops, mobile devices, and other IT equipment),

• Troubleshoot incidents, diagnose and fix hardware, software, and network-related issues, and guide users through solutions,

• Manage user accounts and access (Google Workspace, Okta),

• Identify inefficiencies and proactively improve IT processes and workflows,

• Create and maintain documentation in the knowledge base.

Tools & environment

Work with modern, cloud-first technologies:

• MDM solutions: Intune, Jamf,

• Operating systems: macOS & Windows,

• Identity & Access Management: Okta, Google Workspace,

• Collaboration tools: Microsoft 365 & Google Workspace,

• Jira ticketing system: Used for incident and request management.

Qualifications

What you bring:

• A strong knowledge of GSuite and/or Microsoft 365,

• Experience in IT support (L1/L2 or similar role),

• Experience working with a ticketing system and maintaining SLA commitments,

• Familiarity with Okta and MDM tools (Intune, Jamf) is a plus,

• Good communication skills and the ability to communicate in simple terms,

• A willing, problem-solving mindset and a passion for helping others,

• A team player mindset with strong team spirit and a collaborative approach,

• A proactive, enthusiastic, and eager-to-learn mindset,

• Capability to work in German and English.

Additional Information

About us

At AVIV, we are an equal opportunities employer and an organisation where everyone is welcomed to be their authentic selves. We strongly encourage individuals with visible and non visible disabilities, all educational backgrounds, people from minority backgrounds, those from the LGBTQIA+ community and parents and carers to apply. If you need reasonable adjustments at any point in the application or interview process, or wish to discuss part time or flexible working requirements, please let us know.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

Our ambition is to be the leading Employer in PropTech across Europe and this is a pivotal time to join us and unlock your perfect job!