B2C Manager

Key Responsibilities

• Team Development & Leadership: Build, train, and manage a team of two specialists starting in 2025 to expand our direct-to-consumer lending operations. Foster a high-performance culture and provide ongoing coaching to ensure the team meets and exceeds targets.
• Strategy Development & Execution: Develop and implement strategies to drive online applications and improve conversion rates, ensuring that Lendbuzz provides an efficient and seamless experience for customers throughout the application process.
• Customer Journey Oversight: Manage the entire customer journey from initial online application to loan approval, ensuring a smooth and frictionless process that enhances customer satisfaction.
• Sales Funnel Optimization: Analyze and optimize sales funnels to boost customer acquisition and retention, focusing on improving engagement, shortening approval timelines, and increasing conversion rates.
• Phone-Based Sales Training: Train and mentor team members in effective phone-based sales techniques and customer service, ensuring they are equipped to engage with customers and close deals efficiently.
• Collaboration with Marketing: Work closely with the marketing team to create targeted campaigns that drive traffic to the Lendbuzz website and increase engagement, helping to enhance brand visibility and drive leads.
• Performance Monitoring & Reporting: Monitor performance metrics for the B2C lending program, preparing reports on team effectiveness, customer acquisition costs, and ROI. Use data insights to continuously improve processes.
• Industry Trends & Compliance: Stay up-to-date with trends in auto refinancing, consumer lending regulations, and digital sales channels to ensure compliance and competitive positioning in the market.

Qualifications

• Minimum of 7 years of experience in a managerial role within the auto finance industry, with specific expertise in auto refinance and direct lending.
• Proven success in managing sales teams and achieving sales targets, with a track record of leading teams to exceed goals.
• Strong understanding of digital sales channels, customer acquisition strategies, and direct marketing, particularly in the auto finance space.
• Excellent communication skills (both verbal and written), with the ability to engage customers, build rapport, and close deals over the phone.Proficiency in CRM software and a deep understanding of analytics to drive data-driven decisions and optimize performance.
• A proactive and self-motivated approach, with the ability to work both independently and collaboratively in a fast-paced environment.
• Strong problem-solving and organizational skills, with the ability to prioritize tasks and manage competing deadlines.