Automation Engineer

Raiz Federal Credit Union transforms community banking with Alkami's Digital Sales & Service Platform. Sep 03, 2026, 10:00 ET New case study reveals how the El Paso-based credit union cuts account opening and funding times from days to minutes, increases monthly digital login from 30% to 49%, and helps prevent more than $286,000 in reported fraud PLANO, Texas, Sept. 3, 2026 /PRNewswire/ - Alkami Technology, Inc. (Nasdaq: ALKT) ("Alkami"), a digital sales and service platform provider for financial institutions in the U.S., today announced a new case study highlighting how Raiz Federal Credit Union (Raiz), a credit union serving over 79,000 members in El Paso, Texas, is using Alkami's Digital Sales & Service Platform to modernize its member experience and build a stronger foundation for growth. Raiz has expanded its relationship with Alkami to encompass the full Digital Sales & Service Platform. The credit union is live with the Alkami Digital Banking Platform and MANTL Onboarding & Account Opening, and is implementing Alkami's Data & Marketing Solution to support more personalized and relevant member engagement, and identify opportunities to deepen relationships through targeted product offers. By connecting onboarding and digital banking across online, branch and call-center channels, Raiz is improving access to everyday banking, reducing manual work for employees, and giving its team more time to focus on financial guidance and relationship-building. "Alkami is helping us make banking more accessible, efficient, and connected for our members while preserving the Red Carpet service that defines Raiz," said Amy Krasikov, vice president of digital experience at Raiz. "We're proud to serve the El Paso community today, and we're excited to bring the warmth and care to people across the nation. Through digital banking, we aim to make our support accessible wherever and whenever it's needed. With Alkami, we've created a stronger digital foundation for today while continuing to find new ways to engage members with greater relevance and impact." With a lean technology team focused on strategic priorities, Raiz sought a modern, integrated platform that could improve member access, streamline operations, and support stronger relationships. The new case study highlights how the credit union is extending its member-first experience beyond the branch. With Alkami, Raiz has: * Modernized its nine-branch experience: By 2024, all nine branches had transitioned to a fully digital model without traditional teller functions or cash drawers. Member service representatives can focus more on financial guidance and relationship-building, while routine transactions are supported through the Alkami Digital Banking Platform and enhanced self-service ATMs. * Reduced the time needed to open and fund accounts: Online account opening decreased from up to nine days to approximately four minutes; in-branch account opening decreased from 30-45 minutes to under 10 minutes; and call-center funding decreased from two to three days to approximately nine minutes. * Strengthened fraud prevention: Alkami's layered fraud prevention capabilities helped Raiz prevent more than $286,000 in reported fraud during the first year. * Increased digital engagement: Monthly digital login increased from 30% to 49%. "Raiz is demonstrating how community financial institutions can use technology to make banking easier and more accessible without losing the human connection that sets them apart," said Benjamin Conant, chief product officer at Alkami. "By connecting onboarding, digital banking, and data and marketing through Alkami's Digital Sales & Service Platform, Raiz is giving members more convenient ways to bank, helping employees spend more time on meaningful guidance and building a stronger foundation for long-term growth." To learn more about how Raiz Federal Credit Union is building a digital-forward member experience with Alkami, read the full case study here. About Alkami Alkami provides a digital sales and service platform for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing - each solution can stand alone, but together they deliver more - to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. About Raiz Credit Union At Raiz (pronounced as "rise"), our members and strong, vibrant community inspire us daily. We share a passion for knowledge and the pursuit of growth, grounded in our heritage as El Paso Area Teachers Federal Credit Union (TFCU). Today, we guide members from many professions to focus on their goals and help them get there. We're proud of our roots in El Paso (since 1936) as we envision a bold path forward, leading the way with passion. We are over 79,000 members strong and provide a full range of high-quality financial services at great rates and low costs you can expect from a first-class credit union. Join us and experience the difference that comes from working with people who care. Visit www.raiz.us/open to learn more. Raiz is Federally Insured by NCUA. SOURCE Alkami Technology, Inc.

Engageware expands c-suite with three AI executives. Search. New CFO Steve Abramson, CTO Rob Fox and CCO Matt Wilson Have Each Built and Scaled AI in the Real World, Positioning Engageware to Lead AI Adoption Where it's Hardest to Get Right Engageware, the most used AI-powered customer engagement platform for regulated industries, has expanded its executive leadership team with the appointments of Steve Abramson as Chief Financial Officer, Rob Fox as Chief Technology Officer and Matt Wilson as Chief Customer Officer - three leaders who have each built, deployed and scaled AI inside regulated enterprises. The appointments come as Engageware moves to lead AI adoption in the sectors where it's hardest to deploy. Banking, financial services, wealth management and telecom demand accuracy, governance and trust with no room for error, and they depend on Engageware, whose platform has already powered more than 1 billion AI interactions and scheduled 1.5 billion appointments for clients and their customers worldwide. Abramson will oversee global finance, legal and administrative functions. Fox will lead global engineering and product teams, accelerating platform innovation and advancing governed AI across the company. Wilson will oversee customer success, support, enablement and customer operations, helping clients maximize the value of Engageware's platform while scaling customer experience initiatives globally. "There is a lot of talk about AI transformation, but very few executives have actually led it," said Dan O'Malley, CEO of Engageware. "Steve, Rob and Matt are the rare exceptions. Each has built, deployed and scaled AI inside real businesses in regulated markets. Together they strengthen every critical area of our company, from product innovation and operational scale to customer success and growth. With this team in place, Engageware isn't just participating in the AI revolution in regulated industries, we're positioned to lead it." Abramson, Fox and Wilson collectively bring decades of experience building, deploying and scaling AI-powered enterprise platforms in regulated markets and a track record of delivering AI, not just discussing it. Chief Financial Officer Steve Abramson Abramson brings 20 years of finance leadership across technology and high-growth organizations. He most recently served as CFO at Numerated, where he led global finance and administration, legal and investor relations through the company's acquisition by Moody's. Previously, Abramson was CFO at JUNO, scaling the finance function to support rapid growth and its acquisition by GrowthZone. Abramson holds an MBA from the University of Massachusetts Amherst and a BS in Finance and Accounting from Syracuse University. Chief Technology Officer Rob Fox Fox is a veteran technology leader with deep expertise guiding product innovation and engineering execution within PE-backed software companies. Most recently at Supplier.io, he led its company-wide AI and product transformation. Previously at HG Insights, he built the Innovation Team and helped enable a successful $250 million exit to Riverwood Capital. Chief Customer Officer Matt Wilson Wilson is a customer-focused leader and proven technology executive with extensive experience driving customer success, enablement and digital transformation in and around the financial services industry. At Engageware, Wilson is responsible for delivering exceptional customer outcomes, scaling support and enablement programs, and ensuring clients realize the full value of the platform. Previously, Wilson led AI at Alkami Technology, where he drove the company's internal AI transformation. Having joined Alkami ahead of its IPO, he helped guide the digital banking platform to the public markets while advancing AI initiatives across a diverse portfolio of financial institutions. To learn more about Engageware's customer engagement platform, visit https://engageware.com and follow Engageware on LinkedIn.