Patient Services Representative

Job Summary:

We are seeking a dedicated and professional Patient Services Representative to join our dynamic dermatology team. The ideal candidate will play a crucial role in supporting both our dermatologists and patients, ensuring that every patient experience is positive and efficient. Our practice is known for its warm and welcoming environment, where patients feel at ease during their visits. We are looking for someone who aligns with our values and commitment to providing excellent patient care.

In addition to a collaborative and supportive work environment, this position offers a comprehensive benefits package, which includes medical, vision, and dental insurance, along with paid time off, sick leave, personal days, and holidays. We are committed to the professional development of our employees, providing the necessary resources and support to help them succeed in their roles.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation:

• Handle Patient Inquiries: Answer incoming calls promptly and professionally, addressing patients’ scheduling needs or triaging, routing, and escalating concerns as appropriate. Ensure all patient interactions are handled with a high level of customer service and sensitivity.

• Appointment Scheduling: Maintain a thorough understanding of services and scheduling preferences for all providers within the assigned primary and secondary practices. Efficiently schedule appointments, coordinating with patients and providers to optimize practice operations.

• Collaborative Improvement: Provide constructive feedback and assistance to team members and leadership to enhance processes, procedures, and practice implementations. Actively participate in new practice rollouts and subsequent training and documentation efforts.

• Continuous Learning: Complete all assigned learning modules and actively participate in learning sessions, round table discussions, and professional development opportunities to enhance skills and knowledge.

• Attendance and Punctuality: Ensure regular and reliable attendance, adhering to the work schedule and demonstrating flexibility to meet the needs of the practice.

• Additional Duties: Perform other duties as assigned by management, contributing to the overall efficiency and success of the team.

Qualifications:

• Education: High school diploma or equivalent.

• Experience: 0-1 year of customer service experience, preferably in a call center, healthcare, or retail environment. Experience in a medical setting is a plus.

• Technical Skills: Proficiency in navigating multiple computer systems simultaneously and familiarity with Microsoft Office applications.

Physical and Mental Demands:

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job responsibilities:

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods. The role involves using hands to finger, handle, or feel objects, tools, or controls; reaching with hands and arms; climbing stairs; balancing; stooping; kneeling; bending; crouching; or crawling.

• The employee may occasionally need to lift, push, pull, and/or move up to 20 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note: This job description is not exhaustive and may be updated or modified by the department supervisor as necessary to reflect the needs and changes in the practice.