INACTIVE
Full-Time
Customer Service Representative
Posted on 5/1/2024
Online professional education in multiple fields
Education
Junior
Tamarac, FL, USA
Required Skills
Communications
Customer Service
Requirements
- H.S. diploma
- some or completed college
- 1+ years of customer service or related experience
- Bilingual communication skills (English and Spanish speaking, reading and writing)
- Ability to work a variety of office hours including occasional evenings, and some weekends
- High level of interpersonal, professional communication and problem-solving skills
- PC skills in Microsoft Office, Internet applications and database software
- Strong verbal communication and writing skills
- Comfortable with change and able to shift focus quickly
- Ability to operate in a fast-paced and ambiguous environment with an ability to multi-task when needed
- Reliable and punctual
- Ability to consistently lift 40+ pounds
Responsibilities
- Handles all incoming service-related inquiries via phone and digital communication channels
- Follows up with students promptly and as necessary
- Adheres to established departmental metrics by level
- Handles customer escalations and/or difficult conversations by utilizing active listening and de-escalation strategies
- Troubleshoots general customer support technical questions
- Documents all interactions in CRM system in accordance with established criteria and SLAs
- Collaborates with other departments and functional areas to deliver an optimal student experience
- Acquires and maintains basic understanding of Gold Coast School products and systems necessary for effective job performance
- Open to other’s viewpoints and experiences
- Demonstrates empathy, patience and understanding with customers as well as teammates
- Assists with projects, initiatives and other duties as assigned
Colibri Group provides a dynamic environment ideal for professionals eager to advance in sectors like real estate, healthcare, and financial services. With a focus on utilizing cutting-edge technologies to enhance online education, the company consistently delivers top-notch learning experiences. This commitment to high-quality, accessible education not only fosters a culture of continuous improvement and development among its employees but also positions Colibri Group as a leader in professional training services.
Company Stage
Private
Total Funding
N/A
Headquarters
St. Louis, Missouri
Founded
1990
Growth & Insights
Headcount
6 month growth
↑ 3%1 year growth
↑ 10%2 year growth
↑ 12%INACTIVE